Digital Tools Specialist

Thorn Baker Recruitment Ltd; Greater London; Hybrid; GBP 30,000; Full time

Job summary

A recruitment agency is seeking a Digital Tools Specialist for a 1-year maternity cover position in Greater London. The successful candidate will drive digitalization initiatives and improve online user experiences across B2B platforms. Responsibilities include managing projects, collaborating with teams, and troubleshooting user queries. Candidates should have experience with ecommerce, strong analytical skills, and tools like Office and SAP. Hybrid work model expected, with at least 3 days on-site in Kensington.

Benefits

£30,000 per annum

Life insurance - 3.5 times salary

Quarterly bonus

33 days holiday allowance

Qualifications

• Experience with B2B or B2C ecommerce platforms.
• Proven track record of 'making a difference'.
• Comfortable delivering throughout the project lifecycle.

Responsibilities

• Manage multiple projects and stakeholders.
• Evolve B2B platforms for better customer value.
• Document suggestions for improving user experience.

Skills

Detail oriented

Analytical skills

Good communication

Innovative ideas

Proactive approach

Ecommerce platform experience

Comfortable with data processing

Tools

Office

SAP

HTML

CSS

Job description

PLEASE NOTE - THIS IS A 1 YEAR MATERNITY COVER POSITION ONLY

About the Client

Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has over 7,200 stores, 39,000 employees.

*This will require 3 days minimum on site in Kensington*

Pay and Benefits

• MATERNITY COVER
• £30,000 per annum
• Life insurance - 3.5 times your salary
• Work within a small team (8-9 people)
• Share Save Scheme
• Quarterly bonus
• 33 days holiday allowance (inc bank holidays)

Job Scope

As a Digital Tools Specialist part of the CRM & Digitalisation team you will make a big impact on the digitalization of the business to ensure that we continue to evolve our platforms for communication, sales and service. You will be a point of contact for the use of digital tools, developments, system faults and user queries, and a bridge between our Customer Service, IT and Digital corporate teams.

Responsibilities

• Involved in the overall strategy of increasing traffic to the website and/or other future digital projects;
• Evolving our B2B platforms to suit a changing environment to make them more valuable to our customers;
• Query management: investigate escalated issues from CIC and other departments;
• Assist on user’s queries following troubleshooting guidelines;
• Accounts maintenance: activation and privileges management;
• Responsible for services initiatives and system maintenance updates to B2B customers;
• Update of digital platforms content/translations: labels, informational documents, transactional emails;
• Support to digitalization of legal agreements;
• Ticket management/Technical issues reporting;
• Integrate user requirements and possible solutions into the local process for improvements on the customer journey;
• Present solutions, ideas and recommendations that serves the user requirements;
• Participation on new functionalities training and conduct testing of developed functionalities;
• Document new developments suggestions and requirements for improving user experience;
• Be able to effectively communicate new services and functionalities to internal teams, assisting with training when necessary;
• Collaborate with key stakeholders and support other CIC departments to ensure an aligned approach to customer experience

Must have Qualifications/Experience

• Detail oriented person with great organizational skills able to manage multiple projects and stakeholders;
• Possess analytical and problem-solving skills to collect, interpret data, integrate new information to find patterns and achieve logical conclusions;
• Good communicator;
• Able to bring innovative ideas with research to improve the user experience online;
• Proactive. Have a proven track record of ‘making a difference’;
• Enjoy working in a fast-paced environment;
• Be comfortable delivering throughout the project lifecycle;
• Proven experience with B2B or B2C ecommerce platforms;
• Be technologically aware, showing knowledge of UX best practices, software and industry trends;
• Be comfortable with spreadsheets, data processing and reporting;
• Proficiency in Office and SAP. Knowledge of HTML, CSS and UI development tools would be a plus. You must be comfortable learning some IT

Next steps: Apply with your CV or make a phone call & ask for Dan in the Nottingham office if you require any further information. When you've successfully completed this step you will receive a date to start with our client, usual turnaround time is a week.

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