Digital Technology Business Analyst, Payments

NatWest Group; City Of London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

A leading banking institution in the United Kingdom is seeking a Digital Technology Business Analyst for their payments division. In this role, you will leverage technology to enhance customer experience and document requirements across digital channels. Candidates should have experience in commercial banking, digital payments, and Agile methodologies. This position supports hybrid working and requires exceptional communication and stakeholder management skills.

Qualifications

• Business analyst certification is required.
• Experience in commercial banking and digital payments technology is essential.
• Ability to work within an Agile environment.

Responsibilities

• Support the bank by understanding technology customer needs.
• Produce business requirements for future state design.
• Capture and document business and system requirements.
• Assess impact of ISO payments regulations.

Skills

Business analysis certification

Delivery within commercial banking

Digital payments technology platforms

Agile methodologies

Effective communication

Stakeholder management

Job description

Join us as a Digital Technology Business Analyst, Payments

Join our Chief Digital Information Office in Commercial & Institutional, where we harness technology innovation, business agility and one-bank collaboration to push the boundaries of what's possible for our customers

The wellbeing and growth of our people is fundamental to our shared success, which is why we're passionate about cultivating an environment that fosters inclusion and champions potential

Our journey will be challenging and complex, but truly transformative - so if you're ready to stretch your capability, gain unique experience and shape the future banking experience for generations to come, this is your opportunity

What you’ll do

You’ll be joining our Digital domain, where our digital strategy is driving the delivery of a digital ecosystem that improves the customer experience, enables our colleagues to better serve our customers, and achieves the growth and revenue goals of our business.

You’ll support the bank to achieve customer advocacy by eliciting and understanding the internal and external technology customer needs, and analysing, refining, synthesising, translating and ensuring they are documented in a form that can be readily understood by all stakeholders.

You’ll also:

• Support others to articulate the ideas and requirements in the format required by the team, such as use cases, user journeys, user stories and illustrations
• Be responsible for the outcomes of the team in the identification and delivery of systems, solutions and features
• Produce business requirements to inform future state design, and supporting teams in understanding the requirements and their linkages to the overall strategy
• Work across teams and stakeholders to capture, validate and document business and system requirements, ensuring they are in line with key strategic principles, and translated from business operations, business objectives, or from external requirements
• Interact with customers, key stakeholders and the team to obtain and document functional and non-functional needs
• Assess the impact of ISO payments regulations on digital customer journeys across our web and mobile channels, and translate these into clear, detailed requirements using your expertise in domestic and international payments

The skills you’ll need

To take on this role, you’ll need an appropriate business analyst certification.

• Experience of successful delivery within commercial banking and digital payments technology platforms
• Proven application of business analysis tools and techniques
• A good understanding of Agile values, principles and methodologies with experience of working within an Agile environment
• To be a very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
• Good collaboration and stakeholder management skills

Hours: 35

Job Posting Closing Date:

26/11/2025

Ways of Working: Hybrid