Digital Systems Manager (B2B Events)

Climate Action; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading organization in climate policy is seeking a Digital Systems Manager to enhance their portfolio of climate events. This role involves managing digital systems, overseeing website operations, and implementing efficient processes across various departments. The ideal candidate will have proven experience in B2B events, strong project management skills, and a proactive problem-solving attitude. Join a mission-driven team and contribute to impactful climate initiatives. Competitive benefits include a generous salary, hybrid working, and opportunities for professional growth.

Benefits

Competitive base salary with bonus

24 days annual leave plus bank holidays

Ethical pension plan

Private Healthcare

WeWork perks

Opportunities for international events

Qualifications

• Proven experience in fast-paced B2B events.
• Solid knowledge of CRM platforms and marketing automation tools.
• Demonstrated hands-on experience managing WordPress websites.
• Analytical mindset for actionable insights.
• Excellent problem-solving and communication skills.

Responsibilities

• Manage and maintain Climate Action's digital systems.
• Oversee website management and optimizations.
• Coordinate with developers for technical fixes.
• Implement and optimize new digital tools.
• Train and support staff on system usage.

Skills

CRM platforms knowledge

Experience in B2B events

WordPress management

Analytical mindset

Strong communication skills

Problem-solving skills

Project management

Tools

Swoogo

Salesforce

Active Campaign

Job description

Digital Systems Manager (B2B Events)

Location: Central London, Victoria (Hybrid)

Contract: Permanent (Full-Time)

Start Date: November 2025

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About Climate Action

Climate Action is a mission‑led organisation that has been working at the intersection of climate policy, innovation, and sustainable finance since 2007. Our mission is to accelerate the transition to a global green economy, advancing progress toward the UN Global Goals and the Paris Climate Agreementp>

Through a dynamic portfolio of digital and in‑person events, we forge tangible partnerships between business, government, policymakers, and investors, all focused on driving the global shift to net zero.

Learn more at www.climateaction.org

The Role

As a Digital Systems Manager, you will help propel our portfolio of mission‑led Climate Action events to new levels.

Working within the marketing department, you will be required to manage the ecosystem of our digital systems, tools and platforms to ensure Climate Action runs in the most efficient and productive way to enable and support business objectives. You will also be responsible for the identification and implementation of new tools, platforms and processes across marketing, sales, operations, production and client success departments. In addition to our core tools, platforms, and systems, you will also be responsible for identifying how AI tools can improve business efficiency, create and launch new products, enhance the quality of our existing products, and reduce costs.

Your key focus areas will include:

• Manage and maintain the ecosystem of Climate Action's digital systems, tools and platforms (CRM, marketing automation, event registration platforms, analytics, etc.) to ensure seamless operations
• Manage Climate Action's websites (primarily WordPress), including updates, plug‑in management, security monitoring, content publishing workflows, and optimisation for performance and SEO
• Coordinate with internal programmers and external developers/designers to deliver website improvements and troubleshoot issues
• Day‑to‑day ownership, set‑up and management of our Swoogo event registration platform for each event, to ensure a seamless delegate experience
• Partner with registration suppliers to ensure seamless integration of the Swoogo platform with suppliers' badge printing process and handheld badge scanning for managing room access
• On‑site troubleshooting on registration and data‑related issues
• Lead on the implementation, integration, and optimisation of new digital tools, ensuring alignment with business objectives
• Oversee system adoption across departments, providing training, support, and clear documentation to ensure smooth transitions
• Monitor platform usage and performance, providing regular reports and insights to ensure maximum ROI on technology investments
• Collaborate with Marketing, Sales, Operations, and Event Delivery teams to streamline processes and enable effective cross‑departmental working
• Act as the first point of contact for troubleshooting and liaising with platform providers or technical support when required
• Stay up to date with digital system innovations and best practices, advising on opportunities for improvement
• Safeguard data quality, system security, and compliance with GDPR and other relevant regulations

This is a unique opportunity to gain hands‑on experience across high‑profile events attended by senior representatives from regional governments, UN agencies, international and regional NGOs, investors, donors, research institutes, and solution providers.

Requirements

Essential

• Proven experience in working in fast‑paced B2B events, within an event operations, data or systems role
• Solid knowledge of CRM platforms, marketing automation tools, and event management software (e.g. Swoogo, SalesSeek, Active Campaign or similar, such as HubSpot, Salesforce, Cvent)
• Ability to work under pressure to overcome registration and badging challenges during large‑scale events
• Demonstrated hands‑on experience managing WordPress websites, including plug‑in configuration, updates, troubleshooting, and content management
• Understanding of website optimisation for performance, accessibility, SEO, and user experience
• Ability to coordinate with developers and designers to implement customisations or technical fixes
• Analytical mindset with the ability to translate data into actionable insights and business improvements
• Demonstrated ability to implement new platforms and ensure smooth adoption across multiple teams
• Excellent problem‑solving skills and a proactive approach to troubleshooting
• Strong communication skills to collaborate with stakeholders at all levels and train non‑technical colleagues
• Highly organised with strong project management skills and attention to detail
• Understanding of data security, GDPR, and best practices in digital governance
• Able to work in a fast‑paced and dynamic environment
• Self‑starter that can work independently and as part of a team
• Ability to thrive in a fast‑paced, high‑pressure environment
• Strong written and verbal communication skills
• Excellent organisational skills and attention to detail
• A proactive, self‑starting attitude with flexibility to work independently and collaboratively

Desirable

• Enthusiasm for sustainability

Benefits

• Competitive base salary with a generous bonus scheme
• 24 days of annual leave (including your birthday) plus UK bank holidays
• Ethical pension plan with The People's Pension
• Private Healthcare via Benenden Health
• WeWork perks: free barista coffee, community bar, table tennis, showers and a pet‑friendly office!
• Hybrid working: three days in our office (Mon, Wed & Thu), two remote days (Tue & Fri), plus 10 additional remote days post‑probation
• Opportunities to attend international events and collaborate with global climate leaders
• A mission‑led culture where your work drives real impact world

How to Apply

Ready to make an impact? Apply now and tell us how you'd like to contribute to our mission.

Applications are reviewed on a rolling basis. To ensure your passion and potential are considered, we encourage you to apply early.