Digital Support Officer

Gloucestershire Health and Care NHS Foundation Trust; Gloucester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare organization in the UK is looking for a customer support role focused on IT services. Responsibilities include managing an e-learning platform, supporting operational teams, and providing assistance for digital inquiries. Ideal for those with experience in digital platforms and strong communication skills. On-site support may be required.

Qualifications

• Experience with digital platforms, particularly e-learning.
• Strong communication skills for liaising with users and stakeholders.
• Ability to manage diaries and organize sessions effectively.

Responsibilities

• Liaise with the University of Gloucestershire on the e-learning platform.
• Support operational teams in increasing digital e-learning usage.
• Manage diary for the Digital Instructor Team.

Job description

To ensure the provision of high-quality customer focused support to all staff in relation to the services provided by Information Technology.

Responsibilities

• Liaise with third party (University of Gloucestershire) in the management of e-learning platform
• Support operational teams by growing the use of digital e-learning platform for patients
• Keeping on top of digital enquires and requests for guidance via various communication methods.
• Diary Organisation for the Digital Instructor Team
• Promotional work - administration
• Project work support
• Compiling weekly/ monthly/ Yearly update content to share with the wider IT Team
• Minutes of sessions/ follow up correspondence
• IT Knowledge base content/ checks
• MS Forms Feedback forms
• Liaise with users to arrange support sessions for Digital Instructors
• Send relevant follow up guidance
• Phone cover for Digital general queries
• Typing up of documentation and notes where required
• IT Service Desk support (where required)
• On-site support (where required)
• System management e.g., Moodle
• Support the creation of e-Learning content

Qualifications

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.