Digital Support Officer

NHS; Gloucester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A regional health service provider in Gloucester seeks a full-time Digital Support Officer to enhance digital engagement and administrative efficiency within their IT team. The role involves liaising with stakeholders, organizing schedules, and ensuring high-quality support for digital tools. Ideal candidates will demonstrate strong communication skills and be self-motivated. This position offers an opportunity for professional development in a supportive environment.

Qualifications

• Experience in an admin role.
• Knowledge of the M365 Suite including Outlook, Teams, Excel.
• Suitable for flexible working across various Trust locations.

Responsibilities

• Provide high-quality customer support to staff regarding IT services.
• Support operational teams in managing e-learning platforms.
• Organize diaries and schedule support sessions.

Skills

Communication skills

Customer service

Organizational skills

Self-motivated

Education

Good general level of education in English and Mathematics

Tools

M365 Suite

Digital Dictation technologies

Video conferencing equipment

Job description

Job summary

This role is offered on a fixed term basis for 12 months. The hours are full-time, 37.5 hours per week.

The Digital Support & Engagement team is excited to offer an opportunity to join the team and support us in delivering digital support across Gloucestershire, helping to support our clinicians in delivering the very best care possible.

As a Digital Support Officer, you will join a highly dynamic team that is supportive and puts staff development at the forefront of its business. Working with our team will provide personal development, with the chance for you to hone existing skills and develop new ones.

The postholder will be required to have excellent communication and customer service skills with the ability to communicate at all levels across the organisation and with external stakeholders.

This role will provide comprehensive support to the Digital Support & Engagement Team, as well as administrative support for key departmental meetings (including agendas, minutes, action logs and following up on actions).

Main duties of the job

To ensure the provision of high-quality customer focused support to all staff in relation to the services provided by Information Technology.

• Liaise with third party (University of Gloucestershire) in the management of e-learning platform
• Support operational teams by growing the use of digital e-learning platform for patients
• Keeping on top of digital enquiries and requests for guidance via various communication methods.
• Diary Organisation for the Digital Instructor Team
• Promotional work administration
• Project work support
• Compiling weekly/monthly/yearly update content to share with the wider IT Team
• Minutes of sessions / follow up correspondence
• IT Knowledge base content / checks
• MS Forms Feedback forms
• Liaise with users to arrange support sessions for Digital Instructors
• Send relevant follow up guidance
• Phone cover for Digital general queries
• Typing up of documentation and notes where required
• IT Service Desk support (where required)
• On-site support (where required)
• System management e.g., Moodle
• Support the creation of e-Learning content

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services across 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top‑quartile performance in the annual staff survey and Pulse surveys.

Details

Date posted: 05 November 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £27,485 to £30,162 a year per annum

Contract: Fixed term

Duration: 12 months

Working pattern: Full‑time

Reference number: 327-25-924

Job locations: Edward Jenner Court, 1010 Pioneer Avenue, Gloucester, GL3 4AW

Person Specification

Qualifications (Essential)

• Good general level of education particularly in English and Mathematics

Qualifications (Desirable)

• Experience of working within the NHS
• Awareness of ITIL Service Management

Experience (Essential)

• Evidence of experience in an admin role.
• Working knowledge of the M365 Suite (including Outlook, Exchange, MS Teams, Visio, Excel, Word, PowerPoint, Dragon Medical One). Knowledge of future MS products and licensing models associated would be an advantage.
• Working knowledge of Digital Dictation technologies.
• Working Knowledge of Video conferencing equipment and engagement.

Experience (Desirable)

• Awareness of NHS Information Governance principles

Personal Skills, Abilities and Attributes (Essential)

• Proven organisational and administrative skills
• Good verbal and telephone communication skills
• Demonstrate a commitment to undertake further training and development as agreed with line manager
• Self‑motivated with the ability to motivate and empower others to achieve specific goals
• Drive, passion, and enthusiasm, with the ability to relate well with other members of the team

Other Requirements (Essential)

• Ability to travel to Trust locations across Gloucestershire where necessary
• Able to attend and participate in all mandatory and statutory training events

Other Requirements (Desirable)

• Physical handling of computer equipment, particularly laptops, PCs and printers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Gloucestershire Health and Care NHS Foundation Trust

Address: Edward Jenner Court, 1010 Pioneer Avenue, Gloucester, GL3 4AW

Employer's website: https://www.ghc.nhs.uk/who-we-are/jobs/