Digital Support Flight ICT Technician (ZigZag)

Ministry of Defence - ZigZag Careers Pathway; South Town; On-site; GBP 35,000 - 41,000; Full time

Job summary

A government defence initiative is seeking a Junior Non-Commissioned Officer (JNCO) ICT Technician to provide hands-on support for ICT infrastructure and cybersecurity measures at RAF Odiham. Candidates should possess recognized ICT qualifications and proven experience in IT operations. The role offers a competitive salary ranging from £35,531 to £40,683 per year, along with training opportunities and generous leave.

Benefits

Automatic enrolment in non-contributory pension scheme

30 days annual leave plus bank holidays

Qualifications

• Proven experience in Information Service Operations or IT operations role.
• Strong understanding of enterprise IT infrastructure and service reliability.
• Demonstrated ability to diagnose and resolve technical issues.

Responsibilities

• Provide hands-on support to establish and maintain ICT infrastructure.
• Assist with cybersecurity measures across support networks.
• Work alongside Signals and Cyber specialists to deliver integrated support.

Skills

Troubleshooting ICT infrastructure

IT support and networks

Cybersecurity measures

Collaboration with cross-functional teams

Education

CompTIA, Cisco, NVQ Level 3, or MOD CIS trade training

Job description

JPAN: 2109559
Grade: Cpl
Location: RAF Odiham
Contract: 3 years Full Time Reserve Contract. Various Engagement types on offer.
Security clearance: SC - may require Developed Vetting (DV) for specific networks
Closing date: 10/11/25, 2355

All offers of employment are subject to UK security clearance. To gain this clearance applicants normally need at least five years’ UK residency.

Overview

The ZigZag Career Pathway is an innovative Defence initiative that offers novel ways of entry into the Armed Forces. It’s a pilot programme that opens the door for people from a range of backgrounds to apply their professional skills in meaningful Defence roles.

This opportunity is open to civilians, veterans and reservists. Whether you’ve never served before or are looking to return, the ZigZag Career Pathway offers you the chance to work in fixed term military roles that are matched to your qualifications and experience.

ZigZag roles may be offered with a range of mobility commitments. Successful candidates will be supported with tailored onboarding, the right level of training, and a structured and supported induction into the Armed Forces environment.

The role

You will join Air CySC Digital Support Flight (DSF) Field Service Team (FST) as a Junior Non-Commissioned Officer (JNCO) ICT Technician, based at RAF Odiham. In this role, you will help deliver critical ICT services and deployable communications capabilities to support sensitive and dynamic operations. This role involves applying skills with guidance and demonstrating autonomy, problem‑solving, and supervisory capabilities to achieve effective outcomes.

This is a unique opportunity to work in high-readiness environments where secure communications, resilient systems, and technical adaptability are mission‑critical.

Key Responsibilities

• Provide hands‑on support to establish, maintain, and troubleshoot ICT infrastructure including servers, end‑user devices, and secure communications systems.
• Configure and maintain deployable ICT platforms for use in contingent scenarios to maintain operational continuity for the Airbase.
• Assist with cybersecurity measures including threat monitoring, patching, and user assurance across DSF‑support networks.
• Contribute to the readiness and resilience of DSF ICT systems. Be prepared to support exercises and short‑notice deployments as required.
• Work alongside Signals, Cyber, and Intelligence specialists to deliver integrated support and ensure interoperability with joint and allied networks.

About You

The successful candidate will have proven experience in Information Service Operations or a similar IT operations role, with a strong understanding of enterprise IT infrastructure and service reliability. You hold a recognised ICT qualification (e.g. CompTIA, Cisco, NVQ Level 3, or MOD CIS trade training), or have equivalent experience working in IT support, networks, or systems administration. Be able to demonstrate the ability to work within the Skills Framework for the Information Age (SFIA) at level 3-4 in the following:

• Demonstrated ability to diagnose and resolve technical issues, collaborating with cross‑functional teams.
• Experience in ensuring high availability and optimal performance of IT services, including capacity planning and configuration management.
• Proven track record of maintaining secure and reliable IT environments, with proactive risk identification and mitigation.
• Experience managing changes to systems and configurations to maintain service integrity.
• Strong interpersonal skills with the ability to communicate effectively across technical and non‑technical teams.
• Proven ability to work closely with application developers, database administrators, and network support teams to ensure seamless application performance and support.
• Ability to provide clear guidance and training to end‑users, ensuring defective use of applications and promoting best practice.

Training & Development

• Initial training and technical induction through Air CySC
• Familiarisation with DSF operational environments
• Opportunities to gain additional Defence ICT or cybersecurity qualifications
• Continuous professional development as part of the wider Air CySC technical community

Salary & benefits (may vary depending on final agreed contract)

Salary: £35,531– £40,683 - TBD per year. Candidates without previous military experience will need to complete ten weeks of residential training (salary reduced to between £22,999 – £26,334 pro rata during training) Further Training maybe required depending on Candidates skills and experience.

Pension: automatic enrolment in the non-contributory Armed Forces Pension Scheme2015 (optout available).

Leave: 30 days’ annual leave plus eight UK bank holidays.

Application process

• Application: submit a CV via the SERVE portal. Eligibility checks are completed, and applications are sifted for suitability.
• Interview: shortlisted candidates are invited to an interview covering technical skills, qualifications and suitability for military service (command, leadership and management experience).
• Medical Assessment: all candidates must pass a medical screening.
• Offer: successful candidates receive terms and conditions, and a job offer letter.

Don’t meet all the requirements? Get in touch anytime – we are keen to hear from talented individuals from diverse backgrounds. For questions or more information, contact: [e-mail]