Digital Support Apprentice

QA Limited; Glasgow; On-site; GBP 18,000; Full time

Job summary

A leading training provider in the United Kingdom is offering an exciting apprenticeship in Glasgow. As an apprentice, you will manage customer requests, use service management software, and support invoicing. Ideal candidates are eager to learn, organized, and possess strong communication skills. This role offers a salary of £18,000 per annum and the chance to secure a nationally recognized qualification at SCQF Level 6.

Benefits

Performance bonus reviews

Opportunity for career growth

Supportive working environment

Qualifications

• Eager to learn and develop skills on the job.
• Strong organizational and communication skills are essential.

Responsibilities

• Act as the first point of contact for customers by phone.
• Manage job requests and support task allocation using JobLogic.
• Process invoices to ensure business cash flow.

Skills

Eager to learn

Organised

Communication skills – both verbal and written

Tools

JobLogic

SharpSpring

MS Outlook

Job description

About We Love Your Projects

We Love Your Projects are an experienced company who specialise in kitchens, bathrooms, extensions, all aspects of boiler and electrical works and more. The company are based in Hillington and have a strong history of supporting apprentices. Within their trades team, they currently have several apprentices and have supported apprentices in their office via QA before.

This is an exciting opportunity to begin your career within a fast paced business.

What would you be doing?

• 1st point of contact for customers on the telephone. Triaging requests, providing updates on jobs and solving problems
• You will become a superuser of JobLogic (service management software) which you will use to support job requests, inputting all client information, e.g. address, issue etc. You will then allocate an engineer and resource to the job to be actioned
• Process invoices via JobLogic to ensure smooth cashflow for the business
• Become a pro of SharpSpring (a CRM system) which you will use to store customer data and send updates from
• Order materials for jobs using various platforms
• Manage individual diary using MS Outlook
• Post regular social media updates for We Love Your Projects on different social media channels

What qualities should you have?

• Eager to learn
• Organised
• Communication skills – both verbal and written

Salary

£18,000 per annum

Working hours

Monday to Thursday, 8am - 5pm, Friday, 8am - 1pm

Benefits

• Performance bonus reviews
• Opportunity for career growth
• Supportive working environment

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important Information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same timeAPPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.