Digital Solutions Lead

ISS Facilities Services; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading facility management company is seeking a Digital Solutions Lead to implement the digital ecosystem for their Defence service model. This role involves aligning digital platforms with bid requirements and operational delivery, enhancing user experience, and ensuring compliance and security. Ideal candidates will have experience in digital solutions within complex environments. Competitive benefits and a commitment to diversity are offered.

Qualifications

• Experience managing or delivering digital solutions within complex or multi-site environments.
• Strong technical literacy and ability to bridge IT and operational requirements.
• Familiarity with digital ordering platforms and data analytics tools.

Responsibilities

• Align ISS’s digital capabilities with Defence bid strategy.
• Design and document the Defence digital ecosystem.
• Lead the introduction of digital solutions that enhance user experience.

Skills

Digital transformation

Product integration

Platform deployment

Stakeholder engagement

Analytical mindset

Job description

Overview

Digital Solutions Lead - Defence

Contract: Commercial

Location: Home based

Hours of work: 37.5

Contract Type: 6–12 month fixed-term contract

We are seeking a digitally focused and forward-thinking Digital Solutions Lead to define, shape and implement the digital ecosystem that underpins ISS’s Defence service model.

This role is responsible for aligning digital platforms, tools and integrations with Defence bid requirements and long-term operational delivery.

Working closely with client stakeholders, IT, operational teams and the Defence Working Group, you will ensure digital capability is secure, compliant, interoperable and future-ready.

Key Responsibilities

• Align ISS’s digital capabilities with Defence bid strategy and long-term service model.
• Design and document the Defence digital ecosystem and its integration frameworks.
• Develop deployment plans for platforms including the Central Production Unit and associated interfaces.
• Lead the introduction of digital solutions that enhance user experience and operational efficiency.
• Translate Defence standards and security needs into system and platform requirements.
• Work with IT, operations and technology partners to ensure cyber resilience and reliability.
• Prepare digital “proof points” that strengthen Defence bid positioning and solution credibility.
• Deliver training and adoption support to site teams to ensure successful utilisation.
• Monitor platform performance and user feedback to drive continuous improvement.
• Establish digital reporting frameworks that provide visibility of compliance, usage and value.

Qualifications & Experience

• Qualifications & Experience:
• Experience managing or delivering digital solutions within complex or multi-site environments.
• Background in digital transformation, product integration or platform deployment.
• Exposure to Defence, government or regulated environments (desirable but not essential).
• Familiarity with digital ordering platforms, customer-facing applications and data analytics tools.

• Skills & Behaviours:
• Strong technical literacy and ability to bridge IT and operational requirements.
• Excellent stakeholder engagement and communication skills.
• Commercially aware with the ability to demonstrate strategic value from digital innovation.
• Analytical, problem-solving and improvement-focused mindset.
• Comfortable working autonomously and taking full ownership of outcomes.
• Highly collaborative, adaptable and delivery-focused.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]