Digital Skills Manager

Compaid; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A community-focused digital training provider in Kent is seeking a Digital Skills Manager to lead operations at their Digital Skills Training Centre. You’ll be responsible for integrating training and outreach services, while fostering partnerships to enhance digital inclusion. The ideal candidate will have experience in staff management and delivering educational programs, along with a passion for technology and community support. This full-time role offers a competitive salary and a chance to drive meaningful change in the community.

Qualifications

• Experienced in managing staff and volunteers in a training or community setting.
• Skilled in delivering or coordinating digital skills or adult/community learning.
• A confident leader with great organisational and problem-solving skills.

Responsibilities

• Leading and inspiring staff, trainers, and volunteers.
• Overseeing client referrals, assessments, and progression into further learning.
• Delivering services, from 1:1 support to group sessions.

Skills

Managing staff and volunteers

Delivering digital skills training

Organisational skills

Problem-solving skills

Empathy and approachability

Comfortable with IT

Education

Teaching or training qualification

Tools

Assistive and accessible technology

Job description

This is a dynamic, full-time leadership role that blends operational management with strategic innovation.

You’ll be responsible for our Digital Skills Training Centre in Paddock Wood and our community Outreach service, shaping them into one integrated digital inclusion programme.

This position combines operational leadership with innovation: overseeing service delivery, staff, and client outcomes while also shaping new approaches, partnerships that support Compaid’s sustainability and growth.

Responsible to: Head of Services & Business Development, Amanda Sheer.

Responsible for: Training Centre staff & volunteers, Outreach Lead, Training Centre care staff, work experience placement student.

Location: Unit 1, Eastlands, Paddock Wood; Outreach locations across Kent & Medway.

Salary: (FTE) £27,300 per annum.

Hours: Minimum 28 hours per week.

Apply: https://www.compaid.org.uk/careers/digital-skills-manager/

Compaid applies Safer Recruitment Practices as part of the wider Safeguarding Policy and Procedures. All applicants are required to read and agree to our Safer Recruitment Statement, available on our website.

Key Responsibilities

• Leading and inspiring staff, trainers, and volunteers
• Overseeing client referrals, assessments, and progression into further learning, volunteering, or work
• Delivering and developing services, from 1:1 support to group sessions and outreach drop-ins
• Piloting new ideas (like fee-paying courses and digital hubs) to expand our reach and sustainability
• Building partnerships with councils, commissioners, employers, and local organisations
• Championing Compaid’s role as a flagship digital inclusion charity in Kent

We are looking for someone who is:

• Experienced in managing staff and volunteers in a training or community setting
• Skilled in delivering or coordinating digital skills or adult/community learning
• A confident leader with great organisational and problem‑solving skills
• Empathetic, approachable, and passionate about digital inclusion
• Comfortable with IT and open to embracing new digital tools.

Desirable additional skills:

• Experience in outreach or service development
• Knowledge of assistive and accessible technology
• A teaching or training qualification