Digital Services Manager

TurnerFox Recruitment; Mansfield; On-site; GBP 50,000 - 70,000; Full time

Job summary

A recruitment agency is seeking an experienced Interim Digital Service Manager to join a forward-thinking digital team in the United Kingdom. This full-time role requires strong digital service management skills and the ability to manage suppliers effectively. The ideal candidate will have a degree in IT or business, solid communication and problem-solving abilities, and familiarity with tools like TOPdesk and JIRA. Join a proactive team to drive improvement in digital services through this interim position until March 2026.

Qualifications

• Must have strong Digital Service Management experience.
• Degree in IT/Business or equivalent experience is necessary.
• Excellent communication and problem-solving skills required.
• Understanding of software development/testing methodologies, particularly Scrum.
• Experience in managing Contracts & SLAs is crucial.

Responsibilities

• Assist in developing, managing, and scheduling changes with teams.
• Handle programming requests for changes using the ITSM tool.
• Develop and update processes and procedures.
• Work with the Service Desk to ensure digital services operate at expected levels.
• Support knowledge transfer to the Service Coordinator.

Skills

Strong Digital Service Management experience

Great communicator

Solid problem-solving skills

Understanding of software development / testing (Scrum)

Experience managing Contracts & SLAs

Education

Degree in IT / Business or suitably qualified by experience

ITIL Foundation

ITIL Lifecycle course / ITIL Expert

PRINCE2 or project experience

Tools

TOPdesk

JIRA

Job description

Digital Service Manager - Interim role until March 2026

Mansfield

Full Time Contract - March 2026

TurnerFox are recruiting for an experienced Interim Digital Service Manager to join a forward‑thinking Digital team. If you're confident managing suppliers, improving services and keeping things running smoothly, this could be a great fit!

The Role of Digital Service Manager

Assist with developing, managing and scheduling Changes with the business and technical teams.

Programming Requests for changes from the business in ITSM tool.

Developing, documenting and updating processes and procedures.

Helping to develop and populate our Service Catalogue.

Working with the Service Desk on initiatives

Ensuring Digital services are operating to expected levels, develop the Service Desk and boost first‑time fix rates.

Assist knowledge transfer to the Service Coordinator

Supporting with the implementation of a new ITAM system to improve management of end of life / support milestones for our systems.

What We Need for the role of Digital Service Manager

• Strong Digital Service Management experience
• Degree in IT / Business or suitably qualified by experience
• Great communicator with solid problem‑solving skills
• Understanding of software development / testing (Scrum)
• Experience managing Contracts & SLAs
• Knowledge of TOPdesk, JIRA or similar tools
• ITIL Foundation (essential) ITIL Lifecycle course / ITIL Expert (an advantage)
• PRINCE2 or project experience
• Public sector experience would be an advantage

Must be available on an interim basis.

If you're ready for your next step and want to join a supportive, proactive team, apply now!

Keywords for this role : Digital Service Manager, Digital Services Manager, Digital Service Owner, Service Manager, IT Service Manager, IT Services Manager, Service Delivery Manager, Digital Delivery Manager, Service Operations Manager, IT Operations Manager