Digital Services EUC Logistics Support Officer

Lincolnshire Community Health Services NHS Trust; Lincoln; On-site; GBP 21,000 - 28,000; Full time

Job summary

Lincolnshire Community Health Services NHS Trust is seeking a highly organised Logistics Support Officer to manage day-to-day IT equipment logistics, asset tracking, stock control and deployment coordination across the Lincolnshire digital services estate.

The role focuses on receiving, storing, distributing, collecting and disposing of IT equipment, maintaining accurate asset records in the Asset Management System and CMDB, and delivering excellent customer service.

Qualifications

• GCSEs Grade C or equivalent.
• Diploma level qualification in a computing related field and/or equivalent professional experience.
• Advanced ICT/ECDL or equivalent knowledge.

Responsibilities

• Manage receipt, storage, distribution, collection and disposal of IT equipment.
• Maintain accurate asset and stock records within Asset Management System and CMDB.
• Coordinate equipment deployments, collections and service requests with technical teams and end users.
• Support management and replenishment of local emergency stock locations and device provisioning services.
• Monitor stock levels, undertake audits and inventories, and identify replenishment requirements.
• Provide excellent customer service, resolving logistics queries and escalating issues as required.
• Assist with service improvements, process development and compliance with Digital Services procedures.
• Support projects and BAU activities through effective logistics planning and coordination.

Skills

Administrative skills

Organisational skills

Customer service

Microsoft Office

Communication skills

Independent working

Travel across sites

Education

GCSEs or equivalent

Diploma in Computing/ICT

ECDL / IT qualification

Tools

Asset Management System

CMDB

Asset/Stock tracking systems

Windows / MS Office

Job description

The successful candidate will be responsible for the day-to-day management of IT equipment logistics, asset tracking, stock control, and deployment coordination. Acting as a central point of contact for logistics activities, you will ensure the efficient delivery, collection, assignment, and disposal of digital devices while maintaining accurate records within the organisation's asset management systems.

• Manage the receipt, storage, distribution, collection, and disposal of IT equipment.
• Maintain accurate asset and stock records within the Asset Management System and CMDB.
• Coordinate equipment deployments, collections, and service requests, working closely with technical teams and end users.
• Support the management and replenishment of local emergency stock locations and device provisioning services.
• Monitor stock levels, undertake audits and inventories, and identify replenishment requirements.
• Provide excellent customer service, resolving logistics queries and escalating issues where required.
• Assist with service improvements, process development, and compliance with Digital Services procedures.
• Support project and business-as-usual activities through effective logistics planning and coordination.

We are seeking a highly organised and customer-focused Logistics Support Officer to support the delivery of Digital Services across Lincolnshire Community and Hospitals NHS Group (LCHG).

• Strong administrative and organisational skills.
• Experience using computerised systems for asset, stock, or service management.
• Excellent customer service and communication skills.
• Good knowledge of Microsoft Office applications.
• The ability to work independently and manage your own workload., 4 GCSEs Grade C or equivalent.
• Diploma level qualification in a computing related field and/or equivalent professional experience and evidence of on-going personal development.
• Advanced ECDL or equivalent knowledge

Desirable

• Formal ICT related qualification or equivalent level of ICT experience.
• Customer Service Qualification.
• EDCL or Equivalent

Previous Experience Essential

• A working knowledge of PC's, Microsoft operating systems and software.
• Experience of working in a busy Digital Environment

Desirable

• Some experience of providing support of PC users.

Evidence of Particular Essential

• Knowledge of configuration/installation of PC applications, peripherals and hardware.
• Proficient in using Windows
• Proficient in using Microsoft Office and other Desktop applications
• Good verbal and written communication skills.

Desirable

• Knowledge of Windows, Apple and Android endpoints
• Knowledge of MDM including Apple Business Manager & Intune.
• Knowledge of Microsoft 365, Methodical approach to work following set guidelines.
• Ability to work on own initiative and as part of a team.
• Strong customer service orientation.
• Ability to travel across sites/ county.

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service. United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust. Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service. Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services. Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county. This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations. The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).