Digital Services Administrator

Markel International Services; Leeds; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A global insurance firm based in the UK is seeking a Digital Services Administrator to assist in the management of their online Business Hub. The ideal candidate will be self-motivated, have strong analytical and communication skills, and be keen to learn. This role offers the opportunity to collaborate with various teams and partners while delivering digital solutions. Enjoy a competitive salary, extensive benefits, and opportunities for professional development.

Benefits

Annual bonus

25 days paid holiday

Comprehensive pension scheme

Private medical and dental cover

Qualifications

• Ability to integrate easily into multidisciplinary teams.
• A passion to learn and gain knowledge.
• Conscientious and creative with attention to detail.
• Excellent organizational skills.

Responsibilities

• Maintain client mailbox and respond to queries.
• Cover live chat feature.
• Assist with testing new features and bug fixes.
• Monitor online platform for errors.

Skills

Analytical skills

Communication skills

Attention to detail

MS Office / Excel

Ability to multitask

Job description

Do you have great systems admin experience

Do you have a passion for technology and managing online processes

Come and support our team running our online Business Hub here at Markel

What part will you play? If you’re looking for a place where you can make a meaningful difference you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities and you’ll find your fit among our global community of optimists and problem‑solvers. We’re always pushing each other to go further because we believe that when we realise our potential we can help others reach theirs.

Join us and play your part in something special!

The opportunity

We have an exciting new opportunity for a Digital Services Administrator to join our Partnerships Digital team. This role will assist with the day‑to‑day administration, maintenance support and continuous improvement of our Business Hub – an online hub containing contracts, tools and documents covering a range of topics including employment, health and safety, trading and partnerships. We provide services and products to membership organisations, professional trade associations, Fintechs and other specialist insurance services providers.

As a Digital Services Administrator you will work with colleagues from across the business including law, tax, care and insurance. You’ll also develop relationships with external partners to understand their requirements in relation to our products and services and deliver digital solutions.

We are looking for someone who is self‑motivated, enthusiastic and creative with strong analytical, strategic and coordination skills. The role will ideally suit an individual looking to start their career at Markel, providing support to our customers and clients in the Partnerships channel. If you love to learn new things and can effectively collaborate with colleagues then this role is for you!

We are flexible on the location of the role and this can be based from either our Leeds, Manchester, Birmingham, Rugby or Croydon offices, one or two days per week working from home the remaining days.

What you’ll be doing

• Maintain our client mailbox and respond to queries and requests
• Cover our live chat feature in core hours with colleagues
• Maintain our document and content management system
• Assist with testing of new features and bug fixes
• Provide monthly stats and reports internally and for partners
• Act as the point of contact for our team with other areas of the business and our clients
• Monitor our online platform for any technical or administrative errors
• Help define how we develop our website and share ideas
• Ensure any required updates are implemented by deadline

Our must haves

• Ability to integrate easily into multidisciplinary teams
• A passion to learn and gain knowledge
• Conscientious, creative with attention to detail
• Ability to visualise and communicate ideas
• Experience of MS Office / Excel
• Ability to multitask and prioritise daily workload
• Excellent oral and written communication skills
• Excellent organisational skills
• An interest or passion for technology systems and processes would be helpful

Who we are

Markel Corporation (NYSE MKL) – a Fortune 500 company with over 60 offices in 20 countries – is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people. We win together, strive for better, enjoy the everyday and think further.

What’s in it for you

• A great starting salary plus annual bonus & strong benefits package
• 25 days paid holiday plus Bank Holidays with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan and other great benefits

There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose Apply Now to fill out our short application so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

Equality, Diversity & Inclusion Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

Employment Details

Employment Type: Full‑Time

Experience: 0‑2 years (Unclear Seniority)

Key Skills: Fashion Retail, CSS, HTML, Banking & Finance, Health And Safety Management

Vacancy: 1