Digital Sales Advisor (Permanent)

EE; Newcastle upon Tyne; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A telecommunications company in the UK is seeking a Sales Advisor to engage with customers and offer solutions for enhancing their digital lives. This full-time role offers a competitive starting salary of £25,087.00, with opportunities for bonuses and incentives. The ideal candidate will be confident in communication and able to build relationships, with training provided on products and services offered. Flexible work options include scheduled breaks and potential for home working.

Benefits

Great starting salary with bonuses

Online GP access 24/7

Paid carer's leave

Equalised family leave policies

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Great team culture and tailored training

Qualifications

• Ability to engage with customers over the phone.
• Willingness to learn about diverse products and services.
• No hard sales experience required.

Responsibilities

• Talk to customers over the phone about enhancing their digital lives.
• Discuss appropriate products confidently.
• Avoid hard sell tactics while ensuring customer satisfaction.
• Schedule own breaks and work from home as needed.

Skills

Confident communication

Relationship building

Negotiation

Job description

Job Overview

Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Full time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Start date: Januray 2025 onwards

About the Role

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE.

We give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency.

Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

Responsibilities

• Talk to customers over the phone about enhancing their digital lives and discuss appropriate products.


• Use training to discuss all products and services confidently.


• Avoid hard‑sell tactics while aiming for customer satisfaction.


• Schedule your own breaks and banking time, and occasionally work from home as needed.

Benefits

• Great starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.


• Online GP access 24/7 for you and your immediate family, fully funded by us.


• Market‑leading paid carer’s leave, up to 2 weeks off for carers of disabled, ill or elderly family or friends.


• Equalised maternity, paternity and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.


• Huge discounts on EE & BT products including Mobile and Broadband, saving you hundreds of pounds each year.


• Support in carving your own career path – we’re passionate about developing our people and supporting you in achieving the career you want.


• Season Ticket Travel Loan: funds to pay for travel to and from work upfront.


• Volunteering days to give back to your local community.


• Optional Private Healthcare and Dental to protect you and your family.


• Great team culture, meaningful support and tailored training to help you build a lasting career.