Digital Project Support Officer

Gloucestershire Health and Care NHS Foundation Trust; Gloucestershire Science & Technology Park; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization is seeking a Digital Project Support Officer to join their Digital Transformation Team. The ideal candidate will support NHS Connect Programme and help manage various projects. Strong administration and communication skills are essential, alongside a background in IT Service Management. This fixed-term role offers the opportunity to work within a supportive team and make significant contributions to project delivery. Salary details and benefits will be discussed upon application.

Qualifications

• Experience in project administration within digital environments.
• Strong understanding of IT Service Management.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Support day-to-day management of IT projects.
• Coordinate provision of project highlight reports.
• Manage meeting logistics and follow-up actions.

Skills

Project support

Communication skills

Organizational skills

IT knowledge

Education

Prince2 Foundation

ITIL Foundation

Diploma level qualification or equivalent experience

Tools

Microsoft Office

Project management software

Job description

Go back Gloucestershire Health and Care NHS Foundation Trust

Digital Project Support Officer

The closing date is 06 January 2026

1 x Fixed Term contract/secondment opportunity for up to 12 months

Are you a dynamic individual who is looking to progress into a Project Management career?

An exciting opportunity has arisen for a 12-month fixed term role within the Digital Transformation Team at Gloucestershire Health and Care NHS Foundation Trust.

We are looking for an enthusiastic and motivated individual to join the team as a Digital Project Support Officer, supporting the NHS Connect Programme in ensuring the successful delivery of this and related projects.

The post holder will be expected to deliver an effective and competent level of project support, dealing with both routine and specialist enquiries.

You would be working within a supportive team within the exciting area of Digital Transformation

This role would suit anyone with strong administration / project support skills and those looking to move into Project Management. So if this sounds like the role for you, we'd love to hear from you!

Main duties of the job

Applicants will require experience of providing Administration support, having worked in or have experience of a Digital environment, with a clear understanding of IT Service Management and excellent project support skills. An understanding of the local health and social care community will be beneficial. There will also be a need for excellent communications skills in order to work effectively with others across Digital Services, the wider Trust and with Third-party suppliers.

• Prioritise their own workload, manage their time and complete tasks against the required time-frames
• Provide and coordinate the provision of project highlight reports to support status reporting to Corporate Systems Groups and to Digital Project Groups.
• To take responsibility for meetings, including arranging meeting, logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers and administration of follow-up actions.
• Work between Digital Transformation sub teams to progress and ensure alignment of objectives and delivery plans.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.

76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.

81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Job responsibilities

To operate independently and as part of a project team to oversee the day to day management of IT projects and work streams being delivered by any member of the Digital Transformation Team.

Provide and coordinate the provision of project highlight reports to support status reporting to Corporate Systems Groups and to IT Project Groups.

To provide efficient and confidential support to the trusts Digital Transformation team by delivering a comprehensive, high quality support service that will enable them to perform their role effectively and maximise their time efficiently.

Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring.

To take complete responsibility for meetings, including arranging meeting logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers and administration of follow-up actions.

Ongoing configuration and development of the Service Management\Project\Change release system to enable best use by the Digital Transformation Team and Wider Digital Team and other Trust Departments.

Maintain an inventory of equipment, goods and services including Technical and IT technical documentation reference libraries to permit easy access to support information by IT staff.

Work within Trust and department guidelines, policies, practices and procedures, with support provided by your manager. When these do not exist, the post holder is required to create and document these and work with their manager to agree and implement the new procedures.

The post holder is required to switch concentration between a number of different information systems while resolving problems. Interruptions are constant throughout the day, resulting in plans being altered at a moments notice.

Support and keep up to date key IT Technical Change documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logs

Communicating or requesting IT technical information in a manner that can be understood by non-technical or unskilled users. The postholder will be able to demonstrate systems to new starters or do some training for end users.

Utilise knowledge, skills and judgment to provide a resolution for IT change issues where possible or where unable to assign as a larger IT change as part of the IT change process working with the appropriate teams with a focus on the wider IT elements desktop deployment, VOIP phones, mobile working, printing etc.

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For moreinformationplease visithttps://www.gov.uk/browse/visas-immigration/work-visas

Person Specification

Qualifications

• Knowledge of computer systems, hardware/software, and/or telephony systems.
• Diploma level qualification or experience gained in the workplace.
• Prince2 Foundation
• ITIL Foundation
• NVQ2 in an IT qualification
• International Computer Driving Licence (ICDL)

Length and/or Nature of Experiance

• Ability to work across multiple departments, organisations and agencies to develop relationships.
• Effective "change agent" with ability to be part of a team through significant programmes of change.
• Experience of project work in other organisations of similar size and complexity within or outside of the NHS'. - this doesn't exclude people who don't currently work in healthcare but could be doing excellent work in a department elsewhere with a similar structure.
• Awareness of NHS Information Governance principles.

Professional and Specilist Knowledge

• Good keyboard and Microsoft Office skills
• Working knowledge of office procedures, and knowledge of procurement processes and systems.
• Experience of working with and negotiating with suppliers
• Experience of managing and communicating with stakeholders remotely (Via MS Teams etc)
• Experience of using project management software e.g. Halo ITSM/MS Project/Visio/Smartsheet's etc.

Personal Skills, Abilities and Attributes

• Proven organisational and administrative skills.
• Liaise with related project teams to ensure that work is neither overlooked nor duplicated
• Good stakeholder management skills, with the ability to communicate with staff in all disciplines and at all levels demonstrating good verbal and telephone communication skills
• Self-motivated with the ability to motivate and empower others to achieve specific goals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

1010 Pioneer Avenue, Gloucester Business Park, Brockworth

1010 Pioneer Avenue, Gloucester Business Park, Brockworth