Digital Project Manager

Expleo; Sunderland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic technology consultancy is seeking a Digital Project Manager to lead strategic initiatives that enhance customer experience. This role focuses on migrating web and mobile applications to a modern platform with a keen emphasis on stakeholder engagement and business change management. The ideal candidate will have proven digital project management experience, expertise in payment platforms, and will engage in developing robust digital solutions for public transport. Competitive company benefits included.

Benefits

Collaborative working environment

Opportunities for skills expansion

ExpleoAcademy for accredited training courses

Competitive company benefits

Qualifications

• Proven experience in digital project management, particularly web and mobile platforms.
• Strong understanding of IT systems and payment platforms relevant to public transport or similar industries.

Responsibilities

• Own and manage the end-to-end delivery of digital projects.
• Lead the migration of existing web and mobile applications to a new platform.
• Oversee development and deployment of customer-facing applications.
• Work closely with Solution Architects and technical teams.
• Develop and execute change management strategies.
• Provide training and support to impacted teams and customers.

Skills

Exceptional written and verbal communication skills

Expertise in business change management

Collaborative mindset

Ability to engage stakeholders

Education

Degree in a relevant field

Job description

Overview

The Digital Project Manager will lead strategic digital initiatives that transform customer experience and operational efficiency. A key focus will be the migration of existing web and mobile applications to a modern, off-the-shelf platform, ensuring seamless integration and minimal disruption to end users.

This role is critical in delivering customer-facing digital solutions, particularly those integrated with payment platforms, and requires strong expertise in business change management to ensure successful adoption across the organisation.

Responsibilities

• Own and manage the end-to-end delivery of digital projects, ensuring alignment with strategic objectives, timelines, and budgets.
• Lead the migration of existing web and mobile applications to a new platform, guaranteeing continuity of service and minimal customer impact.
• Oversee the development and deployment of customer-facing applications with integrated payment functionality.
• Ensure solutions meet usability, security, and compliance standards.
• Work closely with Solution Architects, technical teams, and subject matter experts to design and implement robust solutions.
• Engage and influence stakeholders across business units to secure buy-in and support for project objectives.
• Develop and execute change management strategies to facilitate smooth adoption of new platforms and processes.
• Provide training, communication, and support to impacted teams and customers.
• Maintain accurate project documentation, risk registers, and progress reports.
• Ensure adherence to governance frameworks and elevate issues promptly.

Qualifications

• Proven experience in digital project management, particularly web and mobile platforms.
• Strong understanding of IT systems and payment platforms relevant to public transport or similar industries.
• Degree in a relevant field (preferred).

Essential skills

• Exceptional written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences.
• Expertise in business change management and stakeholder engagement.
• Collaborative mindset with experience working in multi-disciplinary teams.

Desired skills

• Comfortable operating in a fast-paced, deadline-driven environment.
• Passionate about leveraging technology to improve public transport and customer experience.
• Strong influencing skills and ability to engage stakeholders at all levels.

Experience

• Demonstrated success in managing IT and digital projects, including customer-facing applications integrated with payment platforms.

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• ExpleoAcademy – enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo

Inclusive Employer

• As a Disability Confident Committed Employer we have committed to:
  • Ensure our recruitment process is inclusive and accessible
  • Communicating and promoting vacancies
  • Offering an interview to disabled people who meet the minimum criteria for the job
  • Anticipating and providing reasonable adjustments as required
  • Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive.