Digital Programme Manager, Customer Experience — Remote 1–2 days

Match Digital; City Of London; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A global retailer is seeking a Programme Manager to oversee a customer experience programme in a tech hub in Central London. This role involves managing workstreams, collaborating with cross-functional teams, and ensuring timely delivery of a global customer experience platform. Ideal candidates will have Agile and SCRUM experience, strong leadership skills, and familiarity with digital marketing solutions. The position offers a competitive salary, benefits, and a flexible working environment.

Benefits

Opportunities to travel 3-4 times per year

26 days holiday + bank holidays

Competitive pension, private healthcare, and dental

Flexible working environment, remote work 1-2 days/week

Cycle to work scheme and gym membership

Qualifications

• Experience as a Digital Programme Manager on B2C platforms.
• Experience with web, mobile, tablet, and AR/VR.
• Worked with senior stakeholders and C-Suite members.

Responsibilities

• Manage multiple workstreams and teams for timely delivery.
• Collaborate with Product, Customer Experience, and Development teams.
• Be responsible for budgets, briefs, and schedules.

Skills

Agile Programme Management

SCRUM

Strong communication skills

Leadership

Collaboration

Tools

JIRA

Job description

A global retailer is seeking a Programme Manager to oversee a customer experience programme in a tech hub in Central London. This role involves managing workstreams, collaborating with cross-functional teams, and ensuring timely delivery of a global customer experience platform. Ideal candidates will have Agile and SCRUM experience, strong leadership skills, and familiarity with digital marketing solutions. The position offers a competitive salary, benefits, and a flexible working environment.