Digital & Product Specialist - Volvo

Stoneacre Motor Group; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive group in Sunderland is seeking a Digital and Product Specialist to enhance their online presence and customer experience. This role involves managing vehicle listings, creating engaging content for social media, and ensuring high standards in customer handovers. Ideal candidates will have strong digital literacy, excellent communication skills, and a passion for the automotive industry. Benefits include competitive pay, flexible working patterns, and comprehensive training opportunities.

Benefits

Industry leading competitive salary

Flexible working patterns

Training and development programmes

Career progression opportunities

Contributory workplace pension scheme

Uniform provided

Long service reward

Customer introduced reward

Employee discounts

Access to discounts on retailers, restaurants, and holidays

Wellness programme

Free parking

Qualifications

• Strong digital literacy and confidence with online platforms.
• Possess great communication skills and a customer-first mindset.
• Organised, proactive, and committed to delivering premium service.
• Have a genuine interest in the automotive industry.
• Hold a full, clean driving licence.

Responsibilities

• Upload and manage vehicle listings online across various platforms.
• Photograph both new and used vehicles for marketing.
• Ensure branch standards including pricing and positioning.
• Create engaging social media content.
• Support sales by preparing vehicles for presentation.
• Deliver exceptional handovers to customers.
• Manage online customer reviews.
• Assist with digital marketing initiatives.

Skills

Strong digital literacy

Great communication skills

Customer-first mindset

Organised and proactive

Interest in automotive industry

Job description

The Vacancy

About the role…

We are excited to be recruiting for a Digital and Product Specialist. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups at our Stoneacre Sunderland, Volvo site. Are you passionate about cars, digital media, and delivering exceptional customer experiences? As our digital and product specialist, you will play an essential part in both our online presence, and our customers experience within our dealership.

Here at Stoneacre Sunderland, we care about our employees, we encourage ambition, nurture talent and we are passionate about people who take pride in their work. We firmly believe that this all contributes towards making Stoneacre the Number One Motor Group.

Do we have your interest…?

Here at Stoneacre Sunderland, we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry leading competitive salary
• A flexible approach to working patterns
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as a Digital & Product Specialist…

• Uploading and managing vehicle listings onlineacross various platforms with accurate descriptions, photos, and specifications
• Photographing both new and used vehiclesfor our online marketing platforms
• Ensuring the branch standards at all timesincluding pricing and positioning of both new and used cars
• Creating engaging social media contentshowcasing our new arrivals, promotions, and Volvo brand stories
• Supporting the sales teamby preparing vehicles, includingfueling carsand ensuring they are presented to a high standard
• Delivering exceptional handoversto customers purchasing new or used vehicles, demonstrating key features and ensuring they feel confident with their new Volvo
• Requesting and managing online customer reviewsto help grow our digital reputation
• Assisting with digital marketing initiativesand dealership events when required

About you…

• Strong digital literacy and confidence with online platforms
• Possess great communication skills and a customer-first mindset
• Organised, proactive, and committed to delivering premium service
• Have a genuine interest in the automotive industry (experience with Volvo is a bonus!)
• Hold a full, clean driving licence

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.