Digital Product Owner, Package

Chubb; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global insurance leader is seeking a Digital Product Owner to drive the scalable design and development of products across all digital streams. You will lead a multidisciplinary team, ensuring product design meets strategic objectives while collaborating with underwriting teams to align features with business needs. The ideal candidate has a strong underwriting background, knowledge in product development, and excellent communication skills. This role requires strategic thinking and the ability to manage stakeholder needs effectively.

Qualifications

• Essential underwriting background preferably across both Property and Casualty.
• Working knowledge in product development including agile principles and SDLC management.
• Excellent communication and presentation skills for engaging with stakeholders.

Responsibilities

• Drive product design and digital product lifecycle to achieve business outcomes.
• Lead a multidisciplinary squad and remove impediments to progress.
• Develop and maintain the product roadmap and squad backlog.

Skills

Underwriting background

Product development knowledge

Communication skills

Team collaboration

Strategic thinking

Job description

Responsibilities

• The Digital Product Owner - Package is responsible for driving the scalable product design and development of the designated product/s across all digital streams
• Ensure product design adheres to underwriting requirements and strategic digital objectives
• Drive end-to-end digital product lifecycle to achieve business outcomes aligned with strategic priorities and corresponding OKRs
• Lead a multidisciplinary squad to deliver high quality work product (e.g., software, analytics, business intelligence, data product) via faster/shorter iterative cycles
• Drive decision-making and remove impediments to squad's progress by influencing key stakeholders, engaging with other POs to manage interdependencies, and escalating issues appropriately

Squad: Package

• Ownership of the designated product/s business requirements across multiple digital streams, including but not limited to Duck Creek, EXP and OneHub
• Ensure product design is robust and adaptable for future growth, prioritising excellence in customer experience, underwriting and efficiency
• Collaborate closely with underwriting teams to align product features with business needs including scalability
• Responsibility for working across Underwriting and within the Enablement Operating Model (i.e. with other Product Owners, Engineering, Actuarial, Data for example) to deliver digital outcomes., Own sub-set of product lifecycle, including visioning, research & data gathering, planning, execution, and measurement; accountable for the quality of work product and overall outcomes produced by the multidisciplinary squad throughout the lifecycle
• Develop, prioritize and maintain the product roadmap and squad backlog to drive speed-to-market and business impact
• Articulate opportunities and design target journeys and solutions, balancing multi-disciplinary inputs and competing stakeholder priorities with achieving business outcomes
• Monitor dependencies and risks, and actively work with relevant stakeholders to mitigate or resolve
• Provide needs clarity, support solutioning & release planning, and collaborate in providing quality assurance during build and testing of the product capabilities
• Facilitate product demos and launches; advocating and communicating value to users and stakeholders
• Measure and track performance of key metrics in line with the OKRs; generate insights and feed back into the roadmap and delivery
• Scribe experience and process-focused user stories in alignment with the digital-first ways of working story writing and ownership model
• Continuously identify areas of opportunities for the squad and provide input into sprint reviews and retrospectives
• Build and maintain relationships and collaborate effectively on an on-going basis with cross-functional stakeholders intra and inter domain
• Ensuring compliance with regulatory and legal requirements
• Identify development needs and provide product mentorship and coaching to the squad

Qualifications

• Underwriting background essential; preferable across both Property and Casualty - within a digital environment; a plus.
• Working knowledge in one or more aspects of product development, including solution design, SDLC management, agile principles and programming concepts
• Knowledge of Chubb's digital-first operating model and its application to the product management discipline
• Understanding of data and analytics driven decision making and feedback loops into product development
• Experience of using AI within daily ways of working
• Ability to provide hands-on direction and day-to-day execution ownership in a multidisciplinary team
• Relevant knowledge and understanding of business objectives to align with product vision
• Demonstrated ability to think both strategically and tactically; Also, an empathic approach to understand user needs and motivations
• Excellent communication and presentation skills; comfortable in engaging with senior leadership
• Ability to effectively identify and manage needs of a broad range of stakeholders
• Ability to juggle multiple priorities and handle unexpected challenges that arise within projects, adapting quickly and effectively
• Strong self-motivator with a contagious ability to spread energy to team