Digital Product Owner

M&GPrudential; Stirling; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Pension up to 18% (employer 13% + 5%)

Share Save and Share Incentive Plan

38 days annual leave plus extra days

Time Off When You Need It

Inspiring Families policy (paid leave)

Private Healthcare & Life Assurance

Job summary

M&G, a leading British savings and investments business, is seeking a Digital Product Owner to shape and deliver digital servicing journeys. You will ensure changes meet customer needs, regulatory expectations such as Consumer Duty, and collaborate with diverse teams across discovery, definition and delivery.

Based in Edinburgh or Stirling with a hybrid 2–3 days in the office, you will tackle complex challenges and drive continuous improvement in agile ways of working, influencing outcomes

Qualifications

• Essential experience in digital delivery or change, preferably within financial services.
• Strong understanding of digital channels, servicing journeys, and user-centred design.
• Ability to manage a backlog, support roadmap planning, and prioritise effectively.
• Desirable exposure to data analytics methods, insight tools or digital analytics.
• Awareness of UK life and pensions products and servicing models.

Responsibilities

• Develop, maintain, and communicate a 6‑month rolling roadmap for their product area, ensuring alignment to team outcomes, customer needs, and business priorities.
• Maintain a 3‑month prioritised story backlog, ensuring each item is clearly defined, value‑focused and ready for delivery.
• Lead ongoing discovery to shape future opportunities—working with insight, UX, data, and operational teams to explore customer problems and assess feasibility and value.
• Support the delivery of digital changes by shaping backlog items, defining acceptance criteria, and ensuring delivery teams understand required outcomes.
• Use insight, performance analytics, research and adviser feedback to identify opportunities for improvement and inform prioritisation.
• Collaborate closely with engineering, UX and operational colleagues to ensure digital changes are high‑quality, compliant, accessible, and operationally sustainable.
• Contribute to governance, risk and reporting processes, ensuring regulatory expectations (including Consumer Duty) are met.
• Support the continuous improvement of agile practices and effective team ways of working.

Skills

Digital delivery experience

Backlog management

Roadmap planning

Prioritisation

Agile delivery

Data-driven decisions

Clear communication

Tools

Insight tools

Digital analytics tools

Job description

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

The Role

Digital Product Owner

The Digital Product Owner plays a key role in shaping and delivering digital servicing journeys across our proposition and servicing estate. The role ensures that digital changes support customer and adviser needs, meet regulatory expectations such as Consumer Duty, and improve the end‑to‑end experience. Working within a multi‑disciplinary team, the Digital Product Owner manages a continuous flow of discovery, definition and delivery activity, ensuring that work is clearly articulated, prioritised, and aligned to strategic outcomes. This is a great opportunity to join an experienced and supportive product team, working on initiatives that make a real difference to advisers and customers. You'll collaborate with a wide range of stakeholders, tackle complex business challenges, and gain exposure to large-scale and forward-thinking digital innovation within one of the UK's leading savings and investment businesses.

Key Responsibilities

• Develop, maintain, and communicate a 6‑month rolling roadmap for their product area, ensuring alignment to team outcomes, customer needs, and business priorities.
• Maintain a 3‑month prioritised story backlog, ensuring each item is clearly defined, value‑focused and ready for delivery.
• Lead ongoing discovery to shape future opportunities—working with insight, UX, data, and operational teams to explore customer problems and assess feasibility and value.
• Support the delivery of digital changes by shaping backlog items, defining acceptance criteria, and ensuring delivery teams understand required outcomes.
• Use insight, performance analytics, research and adviser feedback to identify opportunities for improvement and inform prioritisation.
• Collaborate closely with engineering, UX and operational colleagues to ensure digital changes are high‑quality, compliant, accessible, and operationally sustainable.
• Contribute to governance, risk and reporting processes, ensuring regulatory expectations (including Consumer Duty) are met.
• Support the continuous improvement of agile practices and effective team ways of working.

Core Competencies & Attributes

• Customer‑centric mindset, able to translate insight into actionable work.
• Data‑driven approach, confident interpreting digital performance and research.
• Clear communicator, skilled at articulating value, rationale, and next steps.
• Skilled collaborator working across delivery, UX, operations, risk, and compliance.
• Understanding of agile delivery, backlog refinement, and product lifecycle.

Experience & Qualifications

• Essential Experience working in digital delivery or change, preferably within financial services.
• Strong understanding of digital channels, servicing journeys, and user‑centred design.
• Ability to manage a backlog, support roadmap planning, and prioritise effectively.
• Desirable Exposure to data analytics methods, insight tools or digital analytics
• Awareness of UK life and pensions products and servicing models.

Job Details

Job Level: Experienced Colleague

Reporting to: Lead Product Owner

Recruiter: Phoebe Ewers

Location: Edinburgh or Stirling - Hybrid role working 2 - 3 days a week in the office

What we offer

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days.
• Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

Equality, Diversity and Inclusion

We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application. We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying.

Corporate Information

M&G is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2024, we had £345.9 billion of assets under management and administration. Our purpose is to give everyone real confidence to put your money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long‑term investment and savings solutions.