Digital Product Manager

DFL; City Of London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading football club in London is looking for a Product Manager to drive product delivery and collaborate across departments. Ideal candidates will have proven experience in product management, strong skills in agile development, and a passion for enhancing user experience. This role offers a dynamic environment and competitive benefits such as generous annual leave and private healthcare.

Benefits

25 days annual leave

Pension Contribution

Private healthcare

Free staff lunches

Employee Assistance Program

Qualifications

• Proven experience as a Product Manager in a relevant industry.
• Experience delivering feature roadmaps for websites and apps.
• Strong understanding of product lifecycle management.

Responsibilities

• Collaborate with stakeholders to capture and refine product requirements.
• Translate business needs into actionable user stories.
• Manage product delivery within Jira, ensuring alignment with sprint goals.

Skills

Product management

Agile development

Jira

Interpersonal skills

Problem-solving

Tools

Jira

Job description

Chelsea FC is one of the world’s most iconic football clubs, renowned for its winning legacy, global fanbase, and relentless pursuit of excellence both on and off the pitch. With a culture rooted in ambition, innovation, and teamwork, Chelsea offers a dynamic environment where bold ideas are welcomed and careers are built. From our state-of-the-art facilities at Stamford Bridge and Cobham to our cutting-edge commercial and digital operations, every role at Chelsea is part of a bigger mission: to inspire, lead, and shape the future of football.

You’ll be: (Responsibilities):

• Collaborate with stakeholders across departments (e.g., Commercial, Content, Marketing, Operations) to capture and refine product requirements
• Translate business needs into clear, actionable user stories and acceptance criteria.
• Own and manage product delivery within Jira, ensuring tickets are well-defined, prioritized, and aligned with sprint goals
• Work closely with developers, designers, and QA to ensure timely delivery of features and fixes
• Act as the primary point of contact for product-related queries and updates
• Facilitate regular check-ins, demos, and feedback sessions with internal stakeholders
• Oversee the end-to-end delivery of digital products and enhancements
• Ensure smooth handover to Content and Marketing teams with clear documentation, training, and support materials
• Monitor product performance and user feedback to identify opportunities for improvement
• Leveraging quantitative and qualitative data to identify areas of opportunity throughout the fan experience
• Working with product marketing to develop positioning to ensure differentiation from competitors
• Involved at every stage of the product development process; gathering requirements, running discovery workshops, developing feature ideas, writing user stories/development tickets, and carrying out user acceptance testing
• Engaging with our development agency daily to troubleshoot issues, track progress, and manage releases
• Leading on acceptance testing to ensure UX and overall build quality are to exemplary standard before any release
• Proactively monitoring and testing the products, raising issues and bugs via project tools
• Defining and building consensus on which metrics success should be measured against
• Monitoring and evaluating product performance, working with the Optimisation team to Ensure constant product iteration and improvement
• Contributing to the product strategy through definition and clear articulation of business and user requirements

You’ll have: (Experience required)

• Proven experience as a Product Manager, ideally within a sports, entertainment, consulting or digital-first organisation.
• Demonstrable experience in delivering feature roadmaps for websites and apps working in an agile development environment
• Strong understanding of agile delivery, Jira, and product lifecycle management.
• Strong experience collaborating with engineers and product design teams to develop innovative and delightful user experiences
• Experience of planning & technical project management
• Background in managing and influencing third party agencies
• Excellent interpersonal and communication skills, with ability to influence senior leaders and build support from stakeholders across the business

In return: (Benefits)

• 25 days annual leave (+ Bank Holidays) After three years’ service, AL days increase to 28.
• Pension Contribution (5%)
• Life Assurance (4 x base salary)
• Private healthcare through Vitality
• C2W (Cycle to Work scheme)
• Chelsea Ticket Membership Program – enables employees to purchase tickets for home games 49 days prior to the match
• Free staff lunches at Stamford Bridge (Mon-Fri)
• Discount on club and club-affiliated products (Megastore, Nike 25% discount, Stadium Tours, onsite bar/restaurant etc)
• Employee Assistance Program, Mental Health first aiders and a strong well-being community

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.