Digital Process Designer

Norfolk County Council; England; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

A public service organization in the United Kingdom is seeking a Digital Process Designer to develop digital customer engagement platforms. This hybrid role requires strong project coordination and stakeholder management skills, and it offers opportunities for professional development and impactful service improvement. The contract is temporary until November 2027, with a salary range of £37,280 - £39,152 per annum.

Benefits

Flexible working arrangements

Professional development opportunities

Qualifications

• Proactive and organised individual with exceptional project management skills.
• Understanding of end-to-end digital customer processes and best practice.
• Experience in project administration or coordination.
• Excellent stakeholder and service management skills.

Responsibilities

• Develop and support digital platforms for customer engagement.
• Manage digital service improvements from development through to deployment.
• Coordinate deployments and govern sprint boards.

Skills

Project coordination

Stakeholder management

Agile delivery methods

Service management

Organisational skills

Job description

Overview

Digital Process Designer – Hybrid – Norwich

Temporary Contract until 30 November 2027 - 37 hours per week

£37,280 - £39,152 per annum

About the Role

Come join our Digital Customer Experience team at Norfolk County Council (NCC) as a Digital Process Designer.

The purpose of the role is to develop and support NCC’s digital platforms that allow customers to engage with us digitally and for tasks to be passed to back-office teams as easily and efficiently as possible.

Ideally you\'ll have strong project coordination and stakeholder management skills to help drive digital service improvements from development through to deployment.

You’ll be instrumental in managing the flow of work across teams, ensuring that digital processes are signed off, deployed, and transitioned into live service smoothly.

While some technical understanding is needed, your ability to manage stakeholders, coordinate deployments, and govern sprint boards will be key.

What We’re Looking For

• A proactive and organised individual.
• Understanding of end-to-end digital customer processes and best practice.
• Strong project administration or coordination experience.
• Excellent stakeholder and service management skills.
• Familiarity with agile delivery methods and sprint board tools.
• Ability to manage competing priorities and drive work forward.
• Comfortable working in a fast-paced, collaborative environment.

Why Join Us?

You’ll be part of a supportive and forward-thinking team committed to improving customer experiences through digital transformation. We offer flexible working arrangements, professional development opportunities, and the chance to make a real impact on public services in Norfolk.

Find out more and apply

Closes: 28 October 2025