Digital Print and Mail Assistant

Coventry City Council; Coventry; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local government organisation in Coventry seeks a part-time Digital Print and Mail Assistant to deliver excellent customer service while managing high-volume print jobs. Ideal candidates will possess good communication and team-working skills and have a valid UK driving licence. The role is from Wednesday to Friday and enables professional growth within Customer Services.

Benefits

Comprehensive rewards and benefits package

Training provided

Guaranteed Interview Scheme for qualifying individuals

Qualifications

• Full valid UK driving licence is desirable.
• Good customer service skills for interaction with internal and external customers.
• Ability to work as part of a team.

Responsibilities

• Prepare and finish documents including binding and laminating.
• Manage print jobs from start to finish.
• Operate high-volume digital printers.
• Handle confidential documents in line with data protection policies.

Skills

Customer service skills

Communication skills

Teamwork

IT skills

Job description

Overview

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. We are usually the first port of call for customer enquiries across the council. Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Digital Print and Mail Assistant – Part Time Permanent

Working Pattern - Wednesday to Friday 8:00 - 16:30

Are you a team player with a commitment to providing excellent customer service?

Do you have an eye for detail and a full driving licence?

Digital Print and Mail is the document processing centre for Coventry City Council providing a variety of services including, high volume and high-quality print services, scanning of incoming post, indexing of documents, processing of cheques, preparation and despatch of mail around the city.

You will be predominantly be working within our Printing Team, this involves:

• Preparing and finishing documents, including binding, laminating, folding, and booklet-making
• Managing print jobs from start to finish, ensuring accuracy and quality control
• Operating high-volume digital printers to produce a wide range of printed materials
• Supporting ad-hoc printing requests from internal departments
• Handling confidential documents in line with data protection policies
• Supporting colleagues with urgent or large-scale print tasks, often requiring teamwork and coordination

In addition, you may be asked to assist other sections in line with business demand.

You will ideally have:

• A full, valid UK driving licence is desirable
• Good customer service skills for interaction with internal and external customers
• Be able to work as part of a team and deliver against deadlines.

Training will be provided but please be aware that it will involve lifting and carrying items as part of the role, so if this sounds like something you may be interested in and you would like more information please call Sam on 02476972866 for an informal discussion about the role.

Closing date is midnight 5th November 2025. Successful applicants will then be invited to an assessment. Assessments will consist of a competency-based interview and a work-based exercise.

Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

• Care about delivering an excellent service to every internal and external customer
• Excellent communication skills, confident in face to face, telephone and written activity
• Ability to support a diverse customer base
• Ability to deliver in a fast-paced environment
• Ability to respond to change positively
• To Be Flexible to the needs of the service
• Good IT skills
• An understanding of the range of services provided by the council.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s):

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies