Digital Performance Analyst

DWP Digital; Sheffield; On-site; GBP 35,000 - 50,000; Full time

Job summary

A government digital services provider is seeking a Digital Performance Analyst in Sheffield. The role involves conducting analysis, developing performance frameworks, and collaborating with cross-functional teams to deliver insights that improve digital services for citizens. Strong skills in SQL and Python, along with experience in data visualization tools, are essential. Join us to make a meaningful impact on vital health and disability services.

Qualifications

• Ability to conduct analysis and provide insights.
• Experience with performance measurement frameworks.
• Competence in using SQL and Python for data manipulation.

Responsibilities

• Conduct analysis using performance measurement frameworks and KPIs.
• Collaborate with digital teams to develop performance measures.
• Create dashboards for stakeholders using analytics tools.

Skills

SQL

Python

Google Analytics

Performance measurement frameworks

Data visualization (Looker Studio, PowerBI)

Job description

Digital Performance Analysts in DWP Digital support iterative design of services by analysing a wide range of datasets and collaborating with User Researchers, Business Analysts and Data Scientists to create a holistic understanding of our systems, business and users. You will be responsible for carrying out analysis and providing insights against the measures you have developed. Encouraging digital teams to always design and build with measurement and the value to the citizen in mind. Nurturing a user needs measurement culture in the teams you work with. You will need to:

Responsibilities

• Conduct analysis by developing and working with performance measurement frameworks, KPIs, goals, user needs and benefits.
• Collaborate closely with digital teams that build services for our citizens. You will develop measures from a variety of data sources that support teams to prove the value they add and ensure they meet the Government's Digital by Default Service Standard.
• Create dashboards for stakeholders using Looker Studio and PowerBI.
• Regularly use SQL and/or Python (including writing custom code to do calculations and join multiple datasets for analysis and to feed dashboards) to deliver analysis back to teams.
• Using Google Analytics and Google BigQuery to deliver insight back to feature teams.

This is a key role, where a variety of stakeholders will depend on you to deliver accurate and actionable insights, to drive the focus and centralise the user in everything that we do.

Disability Confident

About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

At DWP Digital, we design and develop digital user-friendly digital services that enable millions of people to access the help, advice, and financial support they need. Almost everyone in the UK relies on our digital services at some point in their lives. Our digital performance analyst community works across DWP to gain insight on how our services are used and how well our systems perform. Join us within DWP's Health Data and Analytics Team to make a difference to transformative Health and Disability work. Our team has responsibility for generating a variety of data and analytics products, which support those running the Health Transformation Programme to identify, shape and assess the benefits of a multitude of initiatives that improved the lives of citizens who need our help. If you love using data to get people thinking differently and users are central in everything you do, join DWP Digital and help us get this right.