Digital Performance Analyst

Government Recruitment Service; Leeds; On-site; GBP 40,000 - 55,000; Full time

Job summary

A government agency in the UK is seeking a Digital Performance Analyst to join their Health Data and Analytics Team. This role involves analyzing performance metrics to enhance digital services, collaborating with various teams, and creating insightful dashboards using SQL and Python. The ideal candidate will have strong data analysis skills and a focus on user needs to drive improvements in service delivery.

Qualifications

• Experience in developing performance measurement frameworks and KPIs.
• Ability to collaborate closely with digital teams.
• Proficient in SQL and Python for data analysis.

Responsibilities

• Conduct analysis using performance measurement frameworks and KPIs.
• Collaborate with digital teams to develop measures from various data sources.
• Create dashboards for stakeholders using Looker Studio and PowerBI.

Skills

Data analysis

SQL

Python

Google Analytics

Looker Studio

PowerBI

Job description

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

At DWP Digital, we design and develop digital user-friendly digital services that enable millions of people to access the help, advice, and financial support they need. Almost everyone in the UK relies on our digital services at some point in their lives.

Our digital performance analyst community works across DWP to gain insight on how our services are used and how well our systems perform.

Join us within DWP’s Health Data and Analytics Team to make a difference to transformative Health and Disability work.

Our team has responsibility for generating a variety of data and analytics products, which support those running the Health Transformation Programme to identify, shape and assess the benefits of a multitude of initiatives that improved the lives of citizens who need our help.

If youlove using data to get people thinking differently and users are central in everything you do, join DWP Digital and help us get this right.

Digital Performance Analysts in DWP Digital support iterative design of services by analysing a wide range of datasets and collaborating with User Researchers, Business Analysts and Data Scientists to create a holistic understanding of our systems, business and users.

You will be responsible for carrying out analysis and providing insights against the measures you have developed. Encouraging digital teams to always design and build with measurement and the value to the citizen in mind. Nurturing a user needs measurement culture in the teams you work with.

You will need to:

• Conduct analysis by developing and working with performance measurement frameworks, KPIs, goals, user needs and benefits.
• Collaborate closely with digital teams that build services for our citizens. You will develop measures from a variety of data sources that support teams to prove the value they add and ensure they meet the Government’s Digital by Default Service Standard.
• Create dashboards for stakeholders using Looker Studio and PowerBI.
• Regularly use SQL and/or Python (including writing custom code to do calculations and join multiple datasets for analysis and to feed dashboards) to deliver analysis back to teams.
• Using Google Analytics and Google BigQuery to deliver insight back to feature teams.

This is a key role, where a variety of stakeholders will depend on you to deliver accurate and actionable insights, to drive the focus and centralise the user in everything that we do.