Digital Operations Technician

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public health organization in Salford is seeking a Digital Operations Technician to support IT systems and deliver excellent customer service. The role involves administering network communications, resolving system faults, and maintaining digital solutions. Ideal candidates will have a full UK driving licence, proven IT experience, and strong analytical skills. Competitive benefits package and flexible working opportunities are included.

Benefits

Competitive benefits package

Flexible working opportunities

Fantastic annual leave allowance

Protected hours for health and wellbeing activities

Qualifications

• Proven technical knowledge of hardware and software applications.
• Requires a full UK driving licence and a car.
• Experience managing IT issues, system accounts, applications and hardware is essential.

Responsibilities

• Administer and implement network communications.
• Resolve user system faults and install systems and products.
• Ensure information security and maintain quality assurance.
• Provide 2nd line digital system support for hardware and software issues.
• Investigate IM&T issues and update Digital ITSM incidents.
• Advise staff on digital systems and policy.
• Maintain hardware and software supported by Digital Operations.
• Contribute to delivery of Digital projects and solutions.

Skills

Customer service

Communication skills

Interpersonal skills

Technical knowledge of hardware and software

Analytical skills

Job description

Job Overview

As a frontline Digital Operations Technician you’ll be working within the Digital Operations Team to support the entire NCA Estate. You will provide assistance to your Digital agents within your team and work together with all teams in Digital to deliver the best possible outcomes for our staff.

Responsibilities

• Administer and implement network communications.
• Resolve user system faults and install systems and products to meet user requirements.
• Ensure information security and maintain quality assurance.
• Provide 2nd line digital system support for hardware and software issues across the Trust.
• Investigate a range of IM&T issues, log and update Digital ITSM incidents, problems and changes.
• Advise staff on digital systems and policy where relevant.
• Maintain hardware and software supported by the Digital Operations.
• Assist colleagues ensuring timely, high‑quality delivery of IT systems and efficient resolution of faults.
• Contribute to delivery of Digital projects and solutions.
• Install, commission and maintain computerised hardware and software systems, networks and telecommunications solutions.
• Provide out‑of‑hours cover for critical systems as part of a rota, including key‑holder and unsupervised hours outside normal business hours.
• Work alongside Digital Operations Engineers to achieve best outcomes for NCA staff.

Qualifications

Excellent face‑to‑face customer service, communication, interpersonal skills and proven technical knowledge of hardware and software applications. Awareness of server and network issues. Requires a full UK driving licence and a car. Experience managing IT issues, system accounts, applications and hardware is essential. Analytical skills to drive continual improvement and monitor customer satisfaction.

Benefits and EEO

Benefits: Competitive benefits package including a fantastic annual leave allowance, flexible working opportunities, protected hours for health and wellbeing activities and opportunities for career mobility within the Trust.

We are committed to enhancing the health of our community, delivering high standards of care and promoting diversity. Applications are welcomed from individuals of all backgrounds, identities and beliefs, including members of the armed forces and disabled applicants. The NCA is a Disability Confident Employer. If you require reasonable adjustments, please contact [e-mail].

Vacancies may close early if sufficient applications are received or an internal redeployment has been identified.

For more information about working at the Northern Care Alliance, visit www.careers.northerncarealliance.nhs.uk.