Digital Operations Assistant

Selfridges; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading retail company in Greater London is seeking a Digital Operations Assistant to manage the photo studio process and collaborate with brands on product photography. The ideal candidate should be proficient in Excel, possess strong analytical skills, and have excellent communication abilities. This role requires multitasking while maintaining a keen attention to detail, and offers the opportunity to work in a fast-paced environment. Join a dynamic team and help enhance our online presence.

Qualifications

• Ability to multi-task and work under tight deadlines.
• Strong attention to detail.
• Results driven and able to use data for performance measurement.

Responsibilities

• Manage photo studio process and arrange photography shoots.
• Handle supplier queries and manage product stock information.
• Conduct online site-walks and attend meetings for updates.

Skills

Excellent product knowledge

Proficient in Excel

Strong communication skills

Analytical skills

Organizational skills

Job description

Job Introduction

Job Description

As a Digital operations Assistant, you will, along with the Digital Operations Specialist, manage the photo studio process. Arranging photography shoots and processing supplier imagery in the required format and quality both from own bought brands and concessions. Combined with requesting and processing supplier imagery from brands, identifying which products need to be shot and arranging for them to be sent to the photo studio.

As a Digital Operations Assistant You Will

• Create/support concession data and work collaboratively with brands to resolve any issues, update pricing for them
• Effectively manage and minimise products that are in stock and not on site (ISNOS)
• Ensure enrichment is up to date and be the point of contact for brands for any online queries relating to product
• Work with brands to ensure assets are being sent before stock is delivered, highlighting any inconsistencies to the Digital operations manager
• Maintain the accuracy of the online range by removing old products and adding new. Updating the range tracker to reflect this
• Deal with queries from suppliers, B&M, Photo Studio, Digital team and Customer Services and upscale to the digital operations manager if required
• Responsible for turning stockpots off/on for NPS issues and resolving in a timely manner
• Maintain relevant supplier information within team guidelines, and ensure Time to site SLA’s are being met
• Conduct regular Online site-walks, highlighting priorities to the Digital operations manager in a timely manner
• Attend regular sales, trade, operations and studio meetings to provide and receive updates on deliveries, uploads and special projects

A Bit About You

• Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity
• Organised and proactive. You are able to multi-task, prioritise and work to tight deadlines, whilst maintaining excellent attention to detail
• Skilled. You are proficient in excel, with high levels of numeracy and accuracy.
• All over the numbers. You are analytical and results driven, able to use data to measure performance and identify areas of improvement
• A great communicator, both verbal and written. You excel in the relationships you build with stakeholders
• Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
• An example of our values, a trusted and respected colleague

Selfridges