Digital Operations and Automation Specialist

Proactive Personnel Ltd; Cannock; On-site; GBP 30,000; Full time

Job summary

A leading UK supplier of high-performance cutting tools is seeking a Digital Operations & Automation Specialist to enhance their digital systems and workflows. This role is perfect for those early in their careers who are eager to utilize modern digital tools to solve problems and improve processes. Key responsibilities include automating manual tasks, updating online product information, and providing IT support. The position offers a temp-to-perm opportunity with training in IT, automation, and digital marketing.

Benefits

Training in IT and automation

Chance to influence digital improvements

Temp-to-perm opportunity

Qualifications

• 2–4 years’ experience in an IT, digital, operations or admin role.
• Confident with Microsoft 365 and general PC troubleshooting.
• Interest in AI, automation and digital transformation.

Responsibilities

• Review and improve manual processes across order handling and admin.
• Update product information, pricing and availability on the online shop.
• Provide first-line IT support to the UK team.

Skills

Microsoft 365

Process improvement

Communication skills

Attention to detail

Tools

Power Automate

Python

Excel

Job description

Location: Cannock
Salary: £30,000 per year (DOE)
Job Type: Temp to Perm
Hours: Monday–Thursday 8:30am–5:00pm, Friday 8:30am–4:00pm (45‑min break, some flexibility)

About the Role

We are recruiting on behalf of our client, a leading UK supplier of high‑performance cutting tools. They are seeking a tech‑savvy Digital Operations & Automation Specialist to support their digital systems, online channels and internal processes.

This role is ideal for someone early in their career who enjoys problem‑solving, improving workflows and using modern digital tools—including AI.

Key Responsibilities

AI, Automation & Process Improvement

• Review and improve manual processes across order handling and admin.
• Use tools like ChatGPT/Copilot to create templates and improve documentation.
• Build simple automations (Power Automate, Excel/Power Query, basic scripting).
• Support the Managing Director with digital improvement projects.
• Document new processes and train team members.

Web Shop & Digital Channels

• Update product information, pricing and availability on the online shop.
• Monitor online orders and support prompt processing.
• Assist with UX improvements and content updates.
• Help schedule social media posts (LinkedIn, X, Facebook).
• Use basic analytics to report on digital activity.

IT Support & Administration

• Provide first‑line IT support to the UK team.
• Manage Microsoft 365 accounts and permissions.
• Liaise with external IT support on complex issues.
• Promote good cyber security practices.
• Maintain IT equipment and software records.

Order Processing & Admin Support

• Assist with order entry and customer administration.
• Check pricing, product details and lead times.
• Keep customer and product records accurate and up to date.
• Contribute to simplifying order‑related processes.

What We’re Looking For

• 2–4 years’ experience in an IT, digital, operations or admin role.
• Confident with Microsoft 365 and general PC troubleshooting.
• Experience using automation or digital tools to improve processes.
• Interest in AI, automation and digital transformation.
• Strong attention to detail and accuracy.
• Good communication skills and a proactive attitude.
• Organised, reliable and eager to learn.

Desirable Experience

• Power Automate, Python, Zapier, Excel macros or similar tools.
• Basic networking knowledge (IP, DNS, VPN, firewalls).
• Experience with e‑commerce platforms or business social media.
• Interest in engineering/manufacturing sectors.

What’s in It for You

• Temp‑to‑perm opportunity with long‑term development
• Training in IT, automation and digital marketing
• Chance to influence digital improvements across the business