Digital Operations Analyst – 2nd Line Support

Quilter; Southampton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading wealth management firm in Southampton is looking for a Digital Analyst to provide technical and process support for their operations. The successful candidate will manage incidents related to online services, ensure good customer outcomes, and support third-party providers. Strong communication and customer service skills are essential, alongside experience with financial products. This is a fixed-term role for 6 months, offering a competitive benefits package and opportunities for professional growth.

Benefits

182 hours (26 days) of holiday

Quilter Incentive Scheme

Pension Scheme

Private Medical Insurance

Life Assurance

Income Protection

Qualifications

• Proven ability to adapt communication styles to diverse audiences.
• Experience managing workloads in fast-paced environments.
• Familiarity with digital service offerings and financial terms.

Responsibilities

• Support Operational teams with technical and process issues.
• Manage incidents impacting online services and customer experiences.
• Contribute knowledge to improve user experience and resolve digital issues.

Skills

Excellent communication

Customer service experience

Analytical skills

Strong work ethic

Knowledge of financial products

Tools

MS Office

Digital tools

Job description

A leading wealth management firm in Southampton is looking for a Digital Analyst to provide technical and process support for their operations. The successful candidate will manage incidents related to online services, ensure good customer outcomes, and support third-party providers. Strong communication and customer service skills are essential, alongside experience with financial products. This is a fixed-term role for 6 months, offering a competitive benefits package and opportunities for professional growth.