Digital Merchandiser (12m FTC) | Lookfantastic

THG; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading e-commerce group in Manchester is seeking a Digital Merchandiser to optimise brand performance on their platform. This role entails driving digital excellence through SEO, product merchandising, and collaborating with site managers and marketing teams. The ideal candidate has ecommerce trading experience, strong analytical skills, and a passion for the beauty industry. A competitive salary and comprehensive benefits package are offered.

Benefits

25 days annual leave plus bank holidays

Extended maternity and paternity pay

Up to 50% staff discount on THG brands

Access to an on-site gym

Subsidised bus pass

Refer a candidate bonus

Responsibilities

• Drive digital excellence across key accounts on the LOOKFANTASTIC website.
• Optimise brand product merchandising including copy and SEO.
• Ensure intuitive customer journeys.
• Conduct SEO audits in collaboration with the internal SEO team.
• Analyse metrics to provide data-driven recommendations.
• Make decisions based on insights, including A/B testing.

Skills

Ecommerce trading experience

SEO knowledge

Analytical ability

Communication skills

Commercial awareness

Critical thinking

Project management skills

Google Analytics

Google Search Console

Job description

About THG

We are THG, a global e‑commerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2,500 people who work together, lead by example, and think BIG.

Life at THG Beauty

Beauty isn’t one‑size‑fits‑all. Our portfolio of retailer and iconic beauty brands caters to everyone, everywhere, empowering customers worldwide to look and feel fantastic. By combining our owned brands with a marketplace for over 1,300 third‑party beauty brands through LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty’s ambition is to be the global digital partner of choice across the beauty industry, supporting the shift to online.

Why be a Digital Merchandiser at THG Beauty?

As a member of the Buying team, you will drive digital excellence across key accounts. This role is a unique opportunity to optimise brand performance on the LOOKFANTASTIC website, focusing on visual representation, customer metrics, and engagement. You will be fully immersed in product strategy while continuously improving performance through optimisation and execution.

As Digital Merchandiser, you’ll:

• Ensure all brand products are optimised:
  • Product merchandising (placements/recommendations)
  • Product copy and on‑page SEO optimisation
  • Imagery and videos
  • Best‑in‑class PDP pages
  • Brand Rooms
  • Navigation and search
  • Content and editorial
  • Product availability
  • Product attribution review & optimise discoverability
• Have final approval of all NPD product pages, ensuring right‑first‑time optimisation and intuitive customer journeys.
• Conduct regular SEO audits and collaborate with the LookFantastic in‑house SEO team.
• Utilise keyword research and search trend data to optimise product titles and copy.
• Work closely with site managers and marketing teams to ensure accurate brand representation.
• Analyse key metrics (traffic, conversion, basket) and provide data‑driven recommendations (ROI dashboard required).
• Use insights to make data‑based decisions, including A/B testing where appropriate.
• Provide digital and trade post‑event analysis and recommendations to inform future investment and customer behaviour insights.

What skills and experience do I need for this role?

• Ecommerce trading experience with 2‑3 years SEO experience and high knowledge of keyword research.
• Interest and knowledge of the beauty industry and beauty products.
• Analytical ability with high attention to detail.
• Excellent communication skills – able to give clarity and set direction.
• Commercial awareness of the beauty industry.
• Critical thinking and problem‑solving skills.
• Project management skills.
• Competent knowledge of Google Analytics and Google Search Console.

What's in it for me?

Career Development

• Access bespoke development programmes designed and delivered by our in‑house L&D team.
• Continued development through our upskilling programme delivered in partnership with an industry‑leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Extended maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy‑back up to 3 days each year.
• Unlock 2 days volunteer leave after 12 months.

Wellbeing Support

• Face‑to‑face and virtual appointments with our in‑house GP.
• Access to our in‑house CBT therapist.
• Access to our 24‑hour Employee Assistance Programme (EAP) provided by Bupa.
• State‑of‑the‑art on‑site gym.
• On‑site physio access.

Other Perks

• Save up to 12% on personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On‑site staff shop.
• Access to an on‑site barber.
• Refer a candidate and earn up to £1,000 when they pass probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.