Digital Markets CRM Platform - Product Manager - Vice President

J.P. Morgan; City Of London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading global financial services firm seeks a Vice President in Digital Markets to lead the development of its CRM platform. You will ensure seamless integration of core components, manage project complexities, and drive product development with a customer-centric approach. The ideal candidate will have extensive experience in Product Management and a solid understanding of the Markets business.

Qualifications

• Substantial experience in Product Management.
• Strong understanding of the Markets business.
• Proven ability to manage complex projects.
• Strong technical abilities in platform components.

Responsibilities

• Lead the development and management of the Core Platform/Product.
• Define and implement system entitlements and visibility rules.
• Develop a user persona framework for CRM experience.
• Drive mobile capabilities for accessibility.
• Integrate AI/LLM frameworks for platform enhancements.
• Collaborate with cross-functional teams.
• Provide technical leadership for platform features.

Skills

Product Management

Technical abilities

Project management

Communication skills

Customer-centric approach

Job description

Overview

In this role, you will thrive in a dynamic and collaborative environment that values diversity and inclusion, while having the opportunity to shape the future of CRM platforms within the Markets business.

As a Vice President in Digital Markets, Markets CRM Product team, you will play a critical role in defining and delivering the core building blocks of our CRM Platform, ensuring it meets the needs of our Markets business. This role focuses on managing the Platform element of the CRM Product and reports directly to the Head of CRM Markets Product.

Responsibilities

• Lead the development and management of the Core Platform/Product container, ensuring seamless integration with other product components
• Define and implement system entitlements, visibility rules, and user preferences to enhance platform functionality
• Develop and maintain a user persona framework to tailor the CRM experience to diverse user needs
• Drive the development of mobile capabilities to ensure accessibility and usability across devices
• Integrate AI/LLM frameworks to enhance the platform\'s intelligence and automation capabilities
• Collaborate with cross-functional teams to align platform development with business objectives and user requirements
• Provide technical leadership and guidance to ensure the successful delivery of platform features and enhancements

Required qualifications, capabilities, and skills

• You demonstrate a substantial amount of experience in Product Management, with a strong track record of delivering successful products
• You have in-depth understanding of the Markets business
• You demonstrate strong technical abilities, with experience in defining and delivering core platform components
• You have proven ability to manage complex projects and deliver results in a fast-paced environment
• You demonstrate excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• You are strategic thinker with a customer-centric approach to product development

Preferred qualifications, capabilities, and skills

• You demonstrate experience in CRM systems