Digital Markets CRM Platform - Product Manager - Vice President

JPMorgan Chase & Co.; City Of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A global financial services provider seeks a Vice President in Digital Markets to lead CRM platform development. This role involves managing key platform components, integrating AI capabilities, and ensuring user-centric design. Ideal candidates have substantial product management experience and a strong understanding of the Markets business. Join a diverse team dedicated to innovation and client success.

Qualifications

• Considerable experience in Product Management with a proven track record.
• In-depth understanding of the Markets business sector.
• Ability to manage complex projects in fast-paced environments.
• Excellent communication and collaboration skills.

Responsibilities

• Lead development and management of the Core Platform/Product container.
• Define and implement system entitlements and user preferences.
• Drive mobile capability development for user accessibility.
• Integrate AI/LLM frameworks for platform intelligence.
• Collaborate with teams to align platform features with business goals.
• Provide technical leadership for platform features.

Skills

Product Management experience

Understanding of Markets business

Technical abilities

Managing complex projects

Communication skills

Customer-centric strategic thinking

Job description

Job Description

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In this role, you will thrive in a dynamic and collaborative environment that values diversity and inclusion, while having the opportunity to shape the future of CRM platforms within the Markets business.

Job summary:

As a Vice President in Digital Markets, Markets CRM Product team, you will play a critical role in defining and delivering the core building blocks of our CRM Platform, ensuring it meets the needs of our Markets business. This role focuses on managing the Platform element of the CRM Product and reports directly to the Head of CRM Markets Product.

Responsibilities

• Lead the development and management of the Core Platform/Product container, ensuring seamless integration with other product components
• Define and implement system entitlements, visibility rules, and user preferences to enhance platform functionality
• Develop and maintain a user persona framework to tailor the CRM experience to diverse user needs
• Drive the development of mobile capabilities to ensure accessibility and usability across devices
• Integrate AI/LLM frameworks to enhance the platform's intelligence and automation capabilities
• Collaborate with cross-functional teams to align platform development with business objectives and user requirements
• Provide technical leadership and guidance to ensure the successful delivery of platform features and enhancements

Required qualifications, capabilities, and skills

• You demonstrate a substantial amount of experience in Product Management, with a strong track record of delivering successful products
• You have in-depth understanding of the Markets business
• You demonstrate strong technical abilities, with experience in defining and delivering core platform components
• You have proven ability to manage complex projects and deliver results in a fast-paced environment
• You demonstrate excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• You are strategic thinker with a customer-centric approach to product development

Preferred qualifications, capabilities, and skills

• You demonstrate experience in CRM systems

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.