Digital Marketing Agency - Client Services Manager

LTF DESIGN & MARKETING LTD; England; Remote; GBP 32,000 - 36,000; Full time

Job summary

A leading digital marketing agency in the UK seeks a talented Client Services Manager to manage client relationships and ensure project success. This remote position offers flexibility and a competitive salary ranging from £32k to £36k PA. The ideal candidate has over 3 years in client services or project management, with strong communication and problem-solving skills. The role includes opportunities for professional development and a comprehensive benefits package.

Benefits

28 holiday days

Health insurance

Team event away days

Flexible working hours

Pension contributions

Opportunities for professional development

Qualifications

• Minimum of 3 years of experience in client services or project management.
• Proven ability to manage multiple projects simultaneously.
• Exceptional verbal and written communication skills.

Responsibilities

• Build and maintain strong relationships with clients.
• Develop detailed project plans and manage execution.
• Provide regular status updates and insights to clients.

Skills

Client Relationship Management

Project Management

Communication Skills

Problem-solving

Adaptability

Client Focus

Remote Work Proficiency

Tools

CRM systems

Job description

Company Overview

LTF Digital is a leading digital marketing agency specialising in the medical aesthetics industry. We help clinics and practitioners connect with patients, build their brands, and grow their businesses through cutting‑edge digital strategies. Our team is passionate about creating impactful campaigns, delivering measurable results, and fostering strong client partnerships. We offer a collaborative, dynamic, and remote‑friendly work environment where your contributions will make a difference.

Job Summary

We're seeking a talented and results‑driven Client Services Manager to act as the primary point of contact for our clients/clinics. The ideal candidate will have excellent communication, organisational, and project management skills, ensuring that client projects are delivered on time, within budget, and exceed expectations. This position is remote, offering flexibility and autonomy.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, goals, and expectations.
• Project Planning & Execution: Develop detailed project plans, and timelines, and manage execution to ensure on‑time and on‑budget delivery.
• Communication & Reporting: Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle.
• Problem Solving & Issue Resolution: Anticipate potential challenges, proactively address issues, and elevate concerns when necessary.
• Team Collaboration: Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction.
• Continuous Improvement: Identify opportunities to optimise processes, improve client experience, and enhance service offerings.
• Cross-Functional Service Development:

Qualifications

• Experience: Minimum of 3 years of experience in client services, account management, or a project management role. Experience in digital marketing or the medical aesthetics industry is a plus but not essential.
• Project Management Skills: Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines.
• Communication: Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences.
• Problem-solving: Strong problem-solving mindset with the ability to think critically and find creative solutions.
• Adaptability: Ability to thrive in a fast‑paced and dynamic environment, managing shifting priorities and client demands.
• Client-Focus: Passionate about delivering exceptional client experiences.
• Remote Work Proficiency: Self‑motivated with the ability to manage time and projects independently in a remote environment.

Preferred Qualifications

• 3 years in a Marketing Agency environment
• Medical Aesthetics
• Experience with CRM systems (e.g., ClickUp, Trello, HubSpot, Salesforce)

• Competitive salary commensurate with experience ranging from £32k to £36k PA - subject to a successful probation
• Comprehensive benefits package:
  • 28 holiday days (excluding Public Holidays)
  • Health insurance
  • Team event away days
  • Flexible working hours
  • Pension contributions
• Opportunities for professional development