Digital Manager

Royal London; Alderley Edge; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension (up to 14%)

Private medical insurance

Job summary

Royal London is enhancing its digital capabilities and seeks a Digital Manager to own and evolve key journeys, platforms and services that support millions of customers, advisers and colleagues. You will lead cross-functional squads, shape roadmaps, and drive data-driven improvements within a collaborative, regulated environment.

You will collaborate across Digital, Technology, Operations, Proposition, Marketing and Risk to deliver measurable customer and business outcomes, monitor benefits, and

Qualifications

• Proven experience leading digital products or platforms with clear outcomes and roadmaps.
• Strong stakeholder influencing skills across business and tech teams.
• Experience using data and customer insight to inform decisions and improvements.

Responsibilities

• Own and evolve a digital journey, defining roadmap and priorities for measurable outcomes.
• Lead cross-functional squads, prioritising work while managing risk and governance.
• Use customer insight and market intelligence to identify opportunities and drive improvements.
• Collaborate with Digital, Operations, Proposition, Marketing and Risk to deliver joined-up experiences.
• Monitor impact of changes and ensure realised benefits and governance requirements.
• Coach colleagues to foster collaboration and accountability.
• Drive delivery in line with regulatory and architectural standards.

Skills

Digital product leadership

Stakeholder management

Agile delivery

Data-driven decision making

Tools

Azure cloud

Job description

“It feels good to have a career with real purpose.”

Working style: Hybrid 50% home/office based

Closing date: 26th August 2026

Shape the future of digital experiences at Royal London.

We'regrowing our digital capability and are lookingforDigital Managersto help drive the next phase of Royal London's digital transformation.

Joining ourChief Digital Office,you'llhave the opportunity to own and evolve key digital journeys, platforms and services that support millions of customers,advisersand colleagues. Working at the heart of large-scale digital change,you'llshape roadmaps, influenceprioritiesand lead cross-functional teams to deliver seamless, data-driven experiences that make a real difference.

You'llcollaborate with experts across Digital, Technology, Operations, Proposition, Marketing and Risk, using customer insight, analytics and market trends toidentifyopportunities, solve complex challenges and deliver meaningful improvements.

Whetherit'senhancing existing digital services, launching newcapabilitiesor improving customer and adviser outcomes,you'llplay a key role in turning strategy into measurable results.

Ifyou'repassionate about digital innovation, customerexperienceand leading change in a collaborative environment, this is an exciting opportunity to help shape the future of Royal London while developing your own career as part of a growing digital community.

About the role

Own and evolve a digital journey,platformor service, defining the roadmap and priorities to deliver measurable customer,adviserand business outcomes.

Lead cross-functional squads, providing direction, managingprioritiesand balancing delivery pace with risk and control requirements.

Use customer insight,analyticsand market intelligence toidentifyopportunities and drive continuous improvement.

Work closely with Digital, Operations, Proposition, Marketing and Risk teams to deliver joined-up, high-quality digital experiences.

Monitor and measure the impact of change, ensuring benefits are realised and outcomes are tracked.

Manage risks,dependenciesand governance requirements, ensuring delivery meets regulatory, security and architectural standards.

Coach and influence colleagues, fostering collaboration,accountabilityand a culture of continuous improvement.

About you

Proven experience leading digital products, customerjourneysor platforms, with accountability for outcomes,roadmapsand priorities.

Strong stakeholder management and influencing skills, with the ability to build alignment across business and technology teams.

Experience using data,analyticsand customer insight to drive decision-making and continuous improvement.

Strong understanding of Agile delivery, backlog management and working within cross-functional squads.

Ability to balance customer needs, businessobjectives,riskand regulatory requirements when making decisions.

Confident communicator, able to simplify complex topics and engage effectively with a range of stakeholders.

Experience within Financial Services or another regulated environment is essential.

We'dparticularly love to hear from you if you have experience in one or more of the following areas:

Payments

• Card payments, Open Banking and customer payment journeys.
• Improving payment outcomes, persistency and customer experience.
• Payments regulation and controls within Financial Services.

AI & Digital Platforms

• Delivering AI-enabled products or digital capabilities.
• Working with Azure-based solutions and cloud technologies.
• Bringing innovative technologies into regulated environments while balancing customer, risk and regulatory considerations.
• Delivering Mobile App functionality for customers
• Managing agile squads to support effective and safe delivery
• Driving technical change on Mobile Apps

While we are particularly interested in candidates with these skills, all relevant experience will be considered.Even if you don't meet every single requirement, we encourage you to apply. We are dedicated to building a diverse and inclusive workplace, and your unique experiences and perspectives could be a great additionto our team.

About Royal London

We’rethe UK’s largest mutual life,pensionsand investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible,enjoyableand fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We'vealways been proud to reward employees by offering great workplace benefits such as:

• 28 days annual leave in addition to bank holidays
• an up to 14% employer matching pension scheme
• private medical insurance

Inclusion, diversity and belonging

We’reaninclusive employer. We celebrate and valuedifferent backgroundsand cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

#DigitalCareers

Only candidates who have the legal right to work in the UK or Ireland can undertake this role.
Unfortunately, Royal London is unable to provide visa or work permit sponsorship.