Digital Learning Systems Partner

The Salvation Army; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading charitable organization in London seeks a Learning Management System (LMS) Specialist to manage the Totara platform and deliver training. The role involves technical support, solution design, and collaboration with various teams to enhance the learning experience. Candidates should have solid experience with LMS, especially Totara or Moodle, and hold a Level 5 qualification or equivalent. You will thrive in a supportive, mission-driven environment focused on innovation and collaboration.

Qualifications

• Solid experience managing and maintaining a Learning Management System.
• Confidence in diagnosing system issues and implementing improvements.
• Experience with APIs, integrations, and workflow automation.
• Ability to communicate clearly with technical and non-technical colleagues.
• Self-motivated, organised, able to manage multiple priorities.

Responsibilities

• Manage and develop the Totara platform.
• Provide Tier 1 and Tier 2 technical support.
• Work with leaders, HR, and IT to design solutions.
• Create and maintain user guides and training materials.
• Deliver training sessions to help users leverage the system.
• Analyse system use and user feedback for improvements.
• Collaborate with eLearning and Personnel teams.

Skills

Technical expertise

Curiosity

People skills

Collaboration

Education

Level 5 qualification in Learning Management Systems or equivalent

Tools

Totara

Moodle

Job description

You'll be central to ensuring the LMS and LXP deliver a first-class learning experience. Day-to-day, you'll:

• Manage and develop the Totara platform, particularly the Develop and Collaborate areas
• Provide Tier 1 and Tier 2 technical support, resolving user and system issues quickly and effectively
• Work with leaders, HR, and IT to design solutions that support leader development and succession planning
• Create and maintain clear user guides, workflows, and training materials
• Deliver training sessions (both online and face-to-face) to help users get the most from the system
• Analyse system use and user feedback to drive ongoing improvements
• Collaborate flexibly with colleagues in the eLearning and Personnel teams on shared projects and innovation

You'll bring a mix of technical expertise, curiosity, and people skills.

Qualifications

• Has solid experience managing and maintaining a Learning Management System (Totara or Moodle ideal)
• Holds a Level 5 qualification in Learning Management Systems or equivalent certification
• Is confident diagnosing system issues and implementing improvements
• Has experience with APIs, integrations, and workflow automation
• Communicates clearly and confidently with both technical and non-technical colleagues
• Enjoys working collaboratively and creatively in a team
• Is self‑motivated, organised, and able to manage multiple priorities
• Aligns with and supports the Christian ethos and values of The Salvation Army

At William Booth College, you'll be part of a supportive, mission‑driven environment that values innovation, collaboration, and professional growth. This is your chance to make a lasting impact on how The Salvation Army develops, supports, and equips its people for the future.