Digital Learning Specialist (Technical Writing & Training)

Devonshire Hayes Recruitment Specialists Ltd; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A reputable recruitment agency is seeking a Digital Learning Specialist to create and maintain documentation and training materials for IT systems. This hybrid position requires strong expertise in Microsoft 365 and experience in technical writing or IT training. Candidates must be ready to work in the office 2 or 3 days a week to facilitate training sessions and support colleagues effectively.

Qualifications

• Experience in technical writing or IT training (ideally both).
• Strong knowledge of Microsoft 365 tools.
• Familiarity with Windows 10/11 and Apple iOS devices.

Responsibilities

• Write and maintain clear documentation for IT systems.
• Publish knowledge articles in the Help portal.
• Create how-to content for various tools.
• Run training sessions to aid tool usage.
• Develop training materials such as slides and e-learning modules.

Skills

Technical writing

IT training

Strong knowledge of Microsoft 365

Familiarity with Windows 10/11

Familiarity with Apple iOS devices

Job description

Overview

Devonshire Hayes has partnered with a fantastic organisation to help them secure a Digital Learning Specialist - (Technical Writing / Training) to join their team.

Responsibilities

• Write and maintain clear, plain-English documentation for our IT systems and processes.
• Publish and manage knowledge articles in our Help portal (both internal and customer-facing).
• Create “how-to” content (guides, FAQs, videos, tips) for tools like Outlook, Word, Excel, PowerPoint, OneDrive, and Teams.
• Run training sessions (in-person and online) to help colleagues build confidence with everyday tools.
• Develop training materials such as slides, quick reference cards, and e-learning modules.

Qualifications

• Experience in technical writing or IT training (ideally both).
• Strong knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint).
• Familiarity with Windows 10/11 desktops.
• Familiarity with Apple iOS devices.

Work Arrangement

This is a hybrid opportunity, you would be expected to work in the office 2 or 3 days per week