Digital Learning Specialist Apprentice. Job in Glasgow Education & Training Jobs

QA Limited; Glasgow; On-site; GBP 23,000; Full time

Job summary

A leading law firm in Scotland is seeking a Digital Learning Specialist Apprentice to provide essential learning and development support. This role involves managing training requests, onboarding new employees, and collaborating with teams to ensure smooth operations. The ideal candidate will have excellent communication, organizational, and IT skills. The position offers a structured training program with a clear opportunity for a permanent role upon successful completion of the apprenticeship, coupled with a competitive salary and remarkable benefits.

Benefits

4pm birthday finish

Extra holidays at Christmas

Funding for external training

Life assurance

Pension scheme

Qualifications

• Excellent communication skills, verbal and in writing.
• Ability to use initiative and to work both independently and as part of a team.
• Customer service experience preferred.

Responsibilities

• Manage internal training requests and triage them.
• Support onboarding for new joiners by creating induction plans.
• File L&D related emails for future access.
• Handle requests through the Esme ticketing system.
• Data entry and reporting via MS Excel.
• Communicate with suppliers and colleagues.

Skills

Attention to detail

Organizational skills

IT skills

Communication skills

Ability to prioritise

Customer service experience

Tools

MS Outlook

MS Excel

iManage

Esme ticketing system

Job description

Employer description

Would you like to work for one of Scotland's leading law firms? Harper Macleod are an award winning legal firm who are also well renowned for our work with apprentices. We've won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row.

Overview

We are looking for a Digital Learning Specialist Apprentice to join our Learning & Development team. You will help provide digital L&D support for the firm to ensure employees have the skills and tool they need to grow.

What you will be doing

• Manage the centralised HM Academy mailbox to pick up any internal training requests that come in from HM staff, triage requests and pass information to L&D Manager where necessary.
• Support with the onboarding for new joiners to the firm. You will help create induction plans and communicate with line managers on expectations. You will also communicate with new joiners before and during their 1st week to ensure things are going smoothly. You will diarise specific induction events via MS Outlook & Teams calendars.
• Become a superuser of iManage which you will use to file L&D related emails that can be accessed at a later date if needed.
• Become a key user of Esme, the ticketing system which L&D requests will go through. Work in collaboration with the L&D team to handle requests.
• Data entry via MS Excel where you will report and track various things such as induction logs, external training needs, attendance reporting for multiple training programmes.
• Communicate with suppliers, as well as colleagues across the business both verbally and via MS Outlook.

Skills and qualities

• Attention to detail and accuracy when working with data.
• Excellent organisational skills.
• Excellent IT skills.
• Excellent communication skills, verbal and in writing.
• Ability to prioritise and work to deadlines under pressure.
• Ability to use initiative and to work both independently and as part of a team.
• Customer service experience preferred.

Salary

£22,932 per annum.

Working week

35 hours per week, Monday to Friday, 9am - 5pm.

Benefits

• 4pm birthday finish.
• Extra holidays at Christmas.
• Additional discounts.
• Funding for external training.
• Critical illness protection.
• Life assurance.
• Discounted conveyancing on sales and purchases.
• Discounted eyecare.
• Charity donation through payroll.
• Cycle to work scheme.
• Buy additional leave option.
• CSR days.
• Recruitment finder's fee.
• Pension scheme.

Future prospects

Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time: APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.