Digital IT Technician

NHS; Manchester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A prominent healthcare provider in Manchester is seeking a Digital IT Technician to provide essential IT support that enhances patient care. This role involves logging and resolving incidents, providing user training, and maintaining data accuracy. The ideal candidate will have a technical background in IT, strong customer service skills, and experience in a healthcare environment. Join a team that values teamwork and innovation in delivering high-quality healthcare solutions.

Qualifications

• Technical background in IT working in an Infrastructure support role.
• Experience in customer facing IT service delivery environment.
• Proven experience in providing first and second line support.

Responsibilities

• Log and resolve IT support queries as first point of contact.
• Maintain core data tables and deliver new system user training.
• Assist in production of verified information for ad-hoc requirements.

Skills

Technical background in IT

Customer service skills

Knowledge of Microsoft products

Analytical skills

Ability to troubleshoot

Education

Higher National Certificate / Diploma in IT or equivalent

Tools

Microsoft SCCM

Service desk systems

Job description

Manchester University NHS Foundation Trust

Digital IT Technician

The closing date is 29 December 2025

Give IT support where it really makes a difference

Our ambition is to build on our leading initiatives and revolutionise the way we work together. That's why we're embarking on a programme of unprecedented transformation that will see cutting‑edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management.

You'll work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi‑million pound investment. From introducing enterprise‑wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision‑making of clinical and operational staff, we're using technology to increase organisational efficiency and improve patient health outcomes.

The role

As digital solutions roll out across MFT, effective IT support services become ever more important to delivering patient care. As the first point of contact for users and a key member of the IT Support team, you'll log and resolve queries, incidents, problems and requests relating to both equipment and applications. Working on first‑ and second‑line IT technical support issues, you'll take ownership of calls, escalating where necessary, and adhering closely to service level agreements. You'll also coach and support less‑experienced members of the team.

Main duties of the job

Participate in the delivery of an efficient, responsive, effective and customer‑focused IT support service. Digital IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements. The IT support teams provide 2nd line IT support to all trust locations and users and will coordinate the escalation of all non‑resolved incidents and service requests to the IT Support Manager. Assist in the day‑to‑day coordination of work in own area. Provide specialist training for staff from own or other disciplines on own subject area, when required. Participate in an on‑call or out‑of‑hours service, when required.

Key functions will be:

• Maintenance of core data tables to ensure the availability of up‑to‑date and timely data information
• Deliver new system user training and ensure all users have appropriate system level access to enable them to fulfil their role
• Act as first line support for system users providing advice and guidance, resolving software problems where possible
• Assist in the production of a wide range of timely, verified information to meet ad‑hoc requirements
• Act upon own initiative with regards to issues/problems/trends relating to the day‑to‑day administration of the Vocera system

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and colleagues alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high‑quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Person Specification

Qualifications

• Higher National Certificate / Diploma or equivalent or relevant experience
• Evidence of Personal Development
• Higher National Certificate / Diploma or equivalent qualification in an IT related subject

Experience/Knowledge

• Technical background in IT working in an Infrastructure support role
• Experience in working in customer facing IT service delivery environment
• Experience in the use of service desk systems and call distribution systems
• Proven experience in providing first and second line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software packages; configuration management including remote support
• Working knowledge of backup, operational and service continuity processes
• Working knowledge of Local Area Networks / Wide Area Networks and Server Support
• Previous experience in NHS IT environment
• Knowledge of Internet / Intranet concepts
• Good working knowledge of Microsoft products including Microsoft Office Suite, Microsoft SCCM
• Knowledge of IT Infrastructure Library (ITIL) Best Practice
• Project Management methodology

Attributes

• Provide and receive information on IM&T matters which may be complicated
• Ability to analyse situations / information to identify and resolve a range of problems
• Plan tasks and activities which may require adjustment due to variable workload / interruptions
• Collaborative approach and good team working

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

£27,485 to £30,162 per annum (pro rata)