Digital Health Clinical Support Team Member

NHS; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Digital Health Clinical Support Team Member to assist in clinical case management and provide high-quality patient care using virtual technologies. Candidates should have a health care background and experience with telemedicine tools. This role requires collaboration with multidisciplinary teams and support for patients with varying health conditions. Competitive salary and development opportunities are offered.

Benefits

Competitive salary

Professional development opportunities

Qualifications

• Experience working with a multi-disciplinary team using virtual solutions.
• Significant experience monitoring patient cohorts using virtual solutions.
• Knowledge of delivering services via telehealth technologies.

Responsibilities

• Assist in clinical case management using virtual technologies.
• Escalate concerns to Digital Health Clinicians.
• Work collaboratively with primary and social care partners.

Skills

Telemedicine knowledge

Communication skills

Interpersonal skills

I.T. literacy

Education

Vocational qualification in health care

Registered healthcare support worker background

Tools

Docobo technologies

Adastra

EMIS

Connected Care systems

Job description

Digital Health Clinical Support Team Member

Are you a HCA, phlebotomist, or hold a Health Care certificate?Do you enjoy working in a varied and fast paced environment providing the highest quality patient carewithin a multi professional team?If the answer is yes, then we would like to hear from You!

The Digital Health Service provides a mechanism for delivering 21st Century care and connecting peoplewith medical and non-medical sources of support, empowering people to better self-manage theirconditions and/or work collaboratively with healthcare professionals to manage their conditions.

The Digital Health Service delivers expert clinical case management, using virtual technologies. Patientswith short and long-term conditions may be at risk of deteriorating health that may result in decliningquality of life or avoidable hospital admission.

Main duties of the job

The Clinical Support Team Member will assist in clinical case management, using virtual technologies, forpatients living with short- and long-term conditions. The Digital Health Clinical Support Team Member is apivotal support role for assisting with monitoring of patients on the caseload and responding to markers ofdeclining patient health. Escalation of concerns to The Digital Health Clinicians ensures intervention isdelivered in the community setting; consequently, helping the patient regain stability, and preventing in-patient hospital admission.

About us

EBPC is a well-respected enabler of high-quality NHS services. Established 27 years ago as an Out of HoursGP service, we have grown significantly and deliver a full range of services, 24/7, to support 111, PrimaryCare Networks, Digital Health, Integrated Care Systems, Acute and Community NHS Trusts.

Job responsibilities

KEY RESPONSIBILITIES

The post holder will:

1. Have an appropriate experiential health care background such as: health care assistant, therapyassistant, emergency medical technician.

2. Work with The Digital Health Clinicians supporting high level remote monitoring for patients withshort- and long-term conditions. Escalate to The Digital Health Clinicians when markers fordeterioration are evident on submission of abnormal observations by patients via the Docobo system.Thereby, ensuring patients on the caseload who alert have clinical contact urgently. This ensures careis delivered in the community setting and aids prevention of unnecessary hospital admission.

3. Work with partners in nursing and residential care to ensure optimum health outcomes for theirresidents.

4. Work on shared caseloads with Integrated Care System (ICS) by acting as an integral member of thecommunity team with a shared vision for developing caseloads as required by Integrated Care Systempartners.

5. Possess experience working within the telemedicine field to support the delivery of clinical careremotely; working, under direction of the Digital Health Team Leader and the Digital Health Clinicalcolleagues when required.

6. Deliver health promotion advice under supervision from clinical colleagues via the Digital Healthmodel, e.g. chronic disease management self-help signposting.

7. Work in alignment with Primary Care, for established practice populations, toward a shared vision ofseamless management for patients with short- and long-term conditions within the Primary Care andthe Community setting.

8. Work with ICS partners in Primary and Social Care to further develop the Digital Health model forcohorts of patients managed within local populations.

9. Maintain accountability for practice to the Digital Health Team Leader following all EBPC Policies andProcedures.

10. Maintain legible, accurate and up to date records that are dated and signed in accordance with EBPCPolicies for standards on record keeping.

11. Contribute to the onboarding of patients with short- and long-term conditions to the Docobo patientmanagement platform.

12. Contribute to the discharging of patients with short- and long-term conditions from the Docobopatient management platform.

13. Work in a supervised capacity with patients, their families and carers managing referrals according toneed and priority.

14. Escalate complex clinical data that has alerted on the Docobo patient management platform to theDigital Health Clinical colleagues.

15. Understand and support the achievement of EBPCs business plan objectives and performance targets.

16. Identify the potential for service developments, risks and deficits and inform the Digital Health TeamLeader making recommendations based on vocational knowledge.

17. Be accountable for practice taking every reasonable opportunity to sustain and improve knowledgeand competence.

18. Assist the Digital Health Team Leader to manage the effective use of resources within the Digital Healthteam and participate in regular review meetings with the Team Leader.

19. Have experience of Docobo patient management platform or similar.

20. Have experience with other clinical patient management systems: Adastra, EMIS, Connected Care

PATIENTS CARE

The post holder will:

1. Use telemedicine knowledge and skills to remotely monitor the physical and psychosocial needs of adefined client group.

2. Use telemedicine and healthcare knowledge to respond to alerts raised by the Docobo patientmanagement platform. Urgently, escalating patient alerts to the Digital Health Clinicians to action.

3. Work with partners in nursing and residential care to improve the health outcomes of the residentsand so prevent unnecessary hospital admissions or extended in-patient care episodes.

4. Assist the Digital Health Clinicians who are dealing with complex patient situations. Thereby aiding theestablishment of a therapeutic relationship with individual patients using The Digital Health service.

5. Use telemedicine assessment tools/skills that will ensure an appropriate level of therapeuticsupervision so that patients who present with complex needs are referred/escalated via theappropriate care pathway.

6. Conduct patient encounters with sensitivity and to act as patient advocate, maintaining patientconfidentiality.

7. Deliver care that is patient centred, respecting diverse cultural backgrounds, and requirements.

8. Work in partnership with the patients to empower them to make informed choices about theirhealthcare and support choices.

9. Offer a supportive service to patients and their carers who are using the Digital Health service

RESPONSIBILITIES FOR PEOPLE AND TRAINING

1. Be responsible for providing and maintaining a learning environment and maximise opportunities foreducation and development in the clinical area to enhance individual development and performancein the delivery of high standards of care.

2. Act as a Digital Health resource and assist in mentoring new Clinical Support Team Members in theDigital Health environment. Take part in the process of clinical supervision and participate in clinicalsupervision and mentorship of others.

3. Take responsibility for your own personal development; maintain competence, knowledge, and skillscommensurate with role.

Person Specification

Qualifications

• Vocational qualification or experiential knowledge for remote clinical
• management of patient cohorts using Docobo technologies or similar
• Experiential knowledge of delivering services via telehealth technologies to patient cohorts using Docobo technologies or similar
• Registered healthcare support worker background (EMT, HCA etc)
• Experience with Adastra, EMIS and Connected Care systems

Experience

• Significant experience of working with a multi-disciplinary team using virtual solutions/packages to provide care.
• Experience of monitoring patient cohorts using virtual solutions/packages
• Experience within a wide range of patient/client care groups
• Community services experience
• Evidence of innovative and flexible approach to care and the organisation of care

Knowledge and Skills

• To be able to communicate with people from a wide range of
• backgrounds
• To be able to work flexibly and sensitively
• Wide range of interpersonal and communication skills
• Competence in a wide range of healthcare work
• I.T. literate
• Ability to sensitively work with service users.
• To be flexible and adaptable
• Further training in dealing with difficult situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.