Digital Forensics Quality Manager - Hybrid Birmigham

Resillion

Birmingham

Hybrid

GBP 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Competitive base salary

Commission structure

Career development opportunities

Job summary

A leading digital forensics firm in Birmingham is seeking a Digital Forensics Quality Manager to oversee the Quality Management System and ensure compliance with ISO 17025 standards. This role involves leading audits, maintaining quality documentation, and supporting regulatory compliance within a dynamic and highly scrutinized environment. The ideal candidate will have significant experience in digital forensics, strong familiarity with quality management systems, and excellent stakeholder management skills. This is a full-time, hybrid position offering competitive salary and career development opportunities.

Qualifications

Demonstrable experience in Digital Forensics, ideally in law enforcement or accredited environments.
Strong understanding of Quality Management Systems within forensic or laboratory settings.
Experience working with or maintaining UKAS accreditation (ISO 17025).

Responsibilities

Lead and manage the Quality Management function within the Digital Forensics team.
Conduct internal audits, quality reviews, and non-conformance investigations.
Oversee preparation for UKAS assessments and external quality audits.

Skills

Digital Forensics

Quality Management Systems

ISO 17025 accreditation

Analytical skills

Stakeholder management

Job description

Digital Forensics Quality Manager - Hybrid Birmigham

Join to apply for the Digital Forensics Quality Manager - Hybrid Birmigham role at Resillion.

Company Description

Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media content and quality assurance.

Whether, testing, certification, (software) development, cyber security, or data-protection, the experts at Resillion do whatever it takes. We work as long and hard as necessary to get you to market.

Job Description

Hybrid Role

2 days per week in Birmingham, with potential to increase depending on business needs.
Must already hold SC & NPPV3 clearance or have a 5-year UK address history to be eligible to obtain SC & NPPV3 clearance.
Applications will not be processed without a verified 5-year UK address history.

Role Purpose

Resillion’s Digital Forensics Team operates in a highly regulated, evidence-driven environment, supporting public-sector and law-enforcement clients. The Digital Forensics Quality Manager is responsible for maintaining, developing, and assuring the team’s Quality Management System (QMS) to meet ongoing UKAS ISO 17025 accreditation requirements, and to uphold the highest standards of forensic integrity, evidential robustness, and operational excellence.

The role ensures that all processes, documentation, and working practices comply with ISO 17025, the Forensic Science Regulator (FSR) Codes of Practice, ILAC G19, chain-of-custody principles, and all relevant security obligations. The Quality Manager also plays a key role in driving continuous improvement, supporting internal and external audits, and ensuring the team operates in accordance with best practice and regulatory expectations.

Key Responsibilities

Quality Management & Governance

Lead and manage the Quality Management function within the Digital Forensics team.
Maintain, review, and enhance the QMS to ensure ongoing compliance with UKAS ISO 17025 accreditation.
Conduct internal audits, quality reviews, risk assessments, and non-conformance investigations, ensuring effective corrective and preventive actions (CAPA).
Manage document control, including version management and assurance processes for all procedures, SOPs, and quality documentation.
Monitor and enforce adherence to ISO 17025, ILAC G19, and the FSR Codes of Practice and Conduct.

Accreditation & Compliance

Oversee preparation for UKAS assessments, surveillance visits, and all external quality audits.
Act as a key liaison with UKAS, regulatory bodies, and external assessors.
Ensure that all laboratory processes and technical activities meet evidential and reporting standards suitable for law-enforcement and criminal-justice requirements.
Maintain up-to-date knowledge of legislative, regulatory, and accreditation requirements relevant to digital forensics.

Operational Support

Work closely with the Head of Digital Forensics and Team Leads to embed quality standards and compliance into day-to-day operations.
Provide guidance on method validation, competency assessments, proficiency testing, and technical assurance activities.
Support case review processes, ensuring accuracy, traceability, and forensic integrity in all outputs.
Act as the primary point of contact for quality-related enquiries from internal stakeholders and customers.
Identify and drive opportunities for improvements in processes, documentation, and operational efficiency.
Coordinate root‑cause analysis activities and lead team‑wide improvement initiatives.
Ensure lessons learned from audits, incidents, and emerging national guidance are effectively incorporated into the QMS.

Security & Assurance

Uphold strict security, confidentiality, and data‑handling controls in accordance with organisational and regulatory requirements.
Maintain active SC and NPPV3 clearances and ensure full compliance with protective‑security policies.
Ensure that all forensic processes meet chain‑of‑custody standards and maintain evidential continuity at all times.

Skills, Experience & Qualifications

Demonstrable experience in Digital Forensics, ideally within law‑enforcement, government, or accredited forensic environments.
Strong understanding of Quality Management Systems within forensic or laboratory settings.
Experience working with or maintaining UKAS accreditation (ISO 17025).
Current SC and NPPV3 clearance, or the ability to obtain and maintain both.
In‑depth understanding of the FSR Codes, forensic methodologies, and evidential processes.
Excellent attention to detail, strong analytical skills, and a structured approach to documentation and audit management.
Strong communication, influencing, and stakeholder‑management skills.
Experience supporting external audits or accreditation assessments.
Experience working within a multi‑site forensic or laboratory environment.
Knowledge of incident management, risk management, or continuous‑improvement frameworks.

Personal Attributes

Highly organised, methodical, and process driven.
Able to work independently while supporting and influencing multidisciplinary teams.
Strong sense of professional ethics, confidentiality, and integrity.
Comfortable working in environments subject to high levels of scrutiny and regulatory oversight.

Additional Information