Digital Experience Manager – Digital Experience - 6m FTC

BOOTS; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading retail company in Greater London is looking for a Digital Experience Manager for a 6-month fixed-term contract. The role involves leading a production team to enhance the boots.com and boots.ie websites, ensuring quality digital experiences. Candidates should have significant experience in project management and team leadership, with the ability to manage multiple projects and stakeholders effectively. The role is based on-site and offers a dynamic work environment with opportunities for career development.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counseling and support

Qualifications

• A minimum of 10 years of experience in leading digital or marketing teams.
• Proven track record in managing multiple projects effectively.
• Ability to work within a creative process and lead a team.

Responsibilities

• Lead the implementation of briefs through the production process.
• Manage a team and ensure agreed deadlines are met.
• Ensure compliance with UX, Accessibility, and SEO principles.

Skills

Stakeholder management

Project management

Attention to detail

Organizational skills

Leadership

Education

Degree or equivalent

Job description

Role: Digital Experience Manager - Digital Experience

Contract: 6M FTC

Shift pattern: Full Time - 5 Days in the office

Location: Nottingham

Closing date:

Recruitment Partner: Matthew Nelligan

About the role

We're looking for a strong leader to join our production team and cover the role of Digital Experience Manager on a 6 month fixed term contract to lead the end to end delivery of work on the boots.com and boots.ie websites. We're a dynamic, fast-paced and diverse team of designers, copywriters, producers and front-end developers who are passionate about creating the best digital experiences for our customers. You'll lead a production team, working closely with Digital stakeholders across all business units, to deliver engaging content in line with agreed milestones.

Key responsibilities

Lead the end to end implementation of briefs through the production process primarily across the Homepage, App, Events, and support non-business unit briefs. Work closely with the brief owner and DX specialist to understand the brief objectives, creative direction and live dates, in order to set the production teams up for success.

• Lead and support the team through daily check-ins, prioritisation, escalation in collaboration with stakeholders, to ensure all agreed deadlines are met, and the output meets the quality measures set out by the Digital Creative Guidance.
• Lead more complex key business projects e.g. No7, NPD launches, Key marketing campaigns through the production process, being the point of contact and providing regular, timely updates on progress to meet agreed deadlines
• Understand the key Boots UX, Accessibility and SEO principles, to ensure all design and copy adheres to Boots visual identity and digital design language standards, to be able to challenge quality within the production process.
• Own processes and ways of working within role remit, proactively monitoring and optimising to make efficiencies
• Lead, support, develop and performance manage a team of digital specialists (c10)

What you'll need to have

• Experienced in leading a high volume of projects and priorities at pace, whilst managing new requests and problem solving 'in the moment'
• Excellent proven stakeholder management skills, confident in engaging, influencing and holding others to account, and able to flex work styles according to the audience to get the best out of interactions
• Calm, confident, collaborative, curious and proactive, with excellent attention to detail and organisational skills
• Comfortable working within a creative process, and leading a team of creative specialists
• Educated to degree level or equivalent, with c10 years experience of leading production or similar teams in a digital, agency or marketing role

What's in it for you?

Being at the heart of Boots' online proposition, you will have the opportunity to work with numerous stakeholders across the business. You will develop expertise in the end to end digital journey, building excellent foundations for career progression.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.