Digital Experience Lead, Coutts

NatWest Group; City of Westminster; On-site; GBP 60,000 - 85,000; Full time

Job summary

A major banking institution in the UK is seeking a Digital Experience Lead to enhance digital experiences and support strategic digital propositions. The ideal candidate will have strong problem-solving skills, a keen understanding of digital banking, and the ability to articulate customer vision effectively. This role offers an exciting opportunity to innovate within a fast-paced environment.

Qualifications

• Ability to understand and articulate customer vision.
• Good commercial acumen and market awareness.
• Experience in digital banking and innovation.

Responsibilities

• Support digital experience portfolio and strategic digital propositions.
• Provide expertise to shape best-in-class digital experiences.
• Drive adherence to digital principles throughout customer journeys.

Skills

Understanding of digital trends

Problem solving skills

Strong stakeholder management

Job description

Join us as a Digital Experience Lead, Coutts

• If you’re passionate about creating fantastic digital experiences and harnessing innovation to improve our customers' banking experience, this could be the ideal role for you
• You’ll harness disruptive technologies to support our alignment of digital work streams that are focused on the customer experience
• This is a chance to advance your career in this fast-paced role where you’ll make sure that digital experiences are optimised in the delivery of speed and effectiveness
• Working at Coutts, you’ll be given a great platform to channel your creativity and deliver a market leading digital experience for our exceptional clientele

What you'll do

Your role as a Digital Experience Lead, Coutts will see you supporting a digital experience portfolio of strategic digital propositions that will help us achieve our goals. You’ll embed strategic thinking to develop an awareness of disruptors and innovators in digital experience, alongside helping the business to gain better knowledge of their product visions.

Day-to-day, you’ll be:

• Supporting key strategic programmes that aim to deliver digital experiences that balance desirability, feasibility and viability
• Providing subject matter expertise to inform and shape the best in class digital experience
• Contributing as a confluence point for digital strategy, design and solutions, making sure that all aspects are focused on the needs of our customers
• Supporting colleagues in taking customers through a journey of discovery, design and validation
• Driving adherence to our digital principles throughout all digital journeys, to maximise customer adoption and conversion

The skills you'll need

To succeed in this role, you’ll need the ability to understand and articulate customer vision with a good level of credibility and effectiveness to drive good customer outcomes. You’ll also have good commercial acumen, as well as market awareness at a macroeconomic and business segment level.

You’ll also demonstrate:

• An understanding of digital trends and the evolving financial technology landscape
• A strong understanding of the fundamentals of digital banking and the client needs driving innovation in the industry
• Problem solving and analytical skills, with the ability to think strategically and leverage insight and other sources of information to build business intelligence
• The initiative to work on your own, setting your own priorities and working to defined deadlines
• An understanding of digital trends and the evolving financial technology landscape
• The ability to contribute to the development of innovative solutions with a wider team
• Strong stakeholder management and influencing skills including experience working with commercial, operations and technology teams