Digital Experience & Improvement Manager

Surrey and Borders Partnership NHS Foundation Trust; Leatherhead; On-site; GBP 45,000 - 55,000; Full time

Job summary

A regional healthcare provider located in Leatherhead, UK, is seeking a Digital Experience & Improvement Manager to enhance user engagement and digital services delivery. You will lead initiatives ensuring a user-centered approach to design, while utilizing research insights to drive innovation. Ideal candidates should possess significant experience in user research and stakeholder engagement. Benefits include flexible working and excellent support for staff development.

Benefits

Flexible working

Free parking

Health and wellbeing support

Opportunities for staff development

Qualifications

• Experience in leading digital user experience projects.
• Strong understanding of user research and business analysis.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Lead user engagement and delivery strategies for digital services.
• Ensure teams have necessary knowledge for research and analysis.
• Develop an innovation roadmap based on user engagement insights.

Skills

User research methodologies

Business analysis

User-centered design

Stakeholder engagement

Job description

Digital Experience & Improvement Manager (Band 8a)

Full Time - Permanent.

This role seeks to lead the engagement and delivery of the best possible experience to our users and to become an advocate for all our user needs and ensure we deliver a delightful user experience with the highest level of effectiveness, ease of use, and stakeholder/client happiness across our service and digital touchpoints.

Formal Interview Date: TBC

Provisional Assessment Date: 8th December 2025

Shortlisted candidates will be invited to participate in an assessment centre. This will inform us as to who will proceed through to the formal interview stage.

Responsibilities

• Ensure product delivery teams have the appropriate knowledge, access and motivation to perform exceptional research and business analysis activities.
• Encourage and promote site visits and diverse user‑engagement methodologies.
• Use engagement insights to develop a future‑facing innovation roadmap.
• Demonstrate an excellent level of understanding of user research methods, business analysis and best practices of user‑centred design.

About Surrey and Borders Partnership NHS Foundation Trust

We are the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high‑quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental health, learning disability and community trusts to work for nationwide. Our trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support, and opportunities for staff development and progression.

Surrey is a beautiful county lying just 30 minutes away from Central London and the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!

Contact Details

Name: Mike Sanders
Job title: Deputy Director of Digital
Email: [e-mail]