Digital Experience & Improvement Manager

NHS; Leatherhead; On-site; GBP 57,000 - 65,000; Full time

Job summary

A national health service provider is seeking a Digital Experience & Improvement Manager to lead user engagement, ensuring the delivery of effective and delightful user experiences. The ideal candidate will possess extensive leadership and digital research experience. This role offers a salary range between £57,888 to £64,880 annually and is based in Leatherhead, England.

Benefits

Flexible working

Free parking

Health and wellbeing support

Qualifications

• Degree in Human-Computer Interaction, User Experience, Psychology or equivalent practical experience.
• Evidence of recent and relevant continuing professional development.

Responsibilities

• Lead user engagement and ensure effective research and business analysis.
• Use engagement insights to develop an innovation roadmap.
• Engage with product delivery teams and diverse user engagement methodologies.

Skills

Leadership in digital research

User-centred design

Business analysis

Project management

Excellent communication

Education

Degree in Human-Computer Interaction or related field

Job description

Band 8a - Digital Experience & Improvement Manager - Full Time - Permanent.

This role seeks to lead the engagement and delivery of the best possible experience to our users and to become an advocate for all our user needs and ensure we deliver a delightful user experience with the highest level of effectiveness, ease of use, and stakeholder/client happiness across our service and digital touchpoints.

Formal Interview Date - TBC

Provisional Assessment Date - 8th December 2025

Shortlisted candidates will be invited to participate in a full assessment centre. This will inform us as to who will proceed through to the formal interview stage.

Main duties of the job

This role will be responsible for ensuring that our product delivery teams have the appropriate knowledge, access and motivation to perform exceptional research and business analysis activities; encouraging and promoting site visits and diverse user‑engagement methodologies. This role will, additionally, seek to use these engagement insights to develop a future‑facing, innovation roadmap.

The post holder will have an excellent level of understanding of user research methods, business analysis and best practices of user‑centred design.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trusts to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!

Details

Date posted: 04 November 2025

Pay scheme: Agenda for change

Band: Band 8a

Salary: £57,888 to £64,880 a year Incl. 5% Fringe HCAS, pa, pro rata.

Contract: Permanent

Working pattern: Full-time

Reference number: 325-7205526-CORP-B

Job location

Trust HQ
18 Mole Business Park Unit
Leatherhead
KT22 7AD

Job description

Please refer to the Job description attached on TRAC for details on the main responsibilities of this role.

Person Specification

Qualifications Essential

• Degree in Human-Computer Interaction, User Experience, Psychology, Information Science, or a related field, or equivalent practical experience
• Evidence of recent and relevant continuing professional development

Experience Essential

• Experience of utilising feedback and engagement to produce tangible work packages that leverage both existing capabilities alongside potential innovations to provide guidance and steering to leadership team.
• Extensive leadership experience in digital research, user‑centred design, or business analysis, including at a strategic level.
• Detailed experience of working simultaneously on multiple engagement activities, with excellent project management, planning and coordination across a range of communications and engagement disciplines and channels.
• Demonstrable understanding of varied communication channels, their impact, limitations, risks and opportunities, and good experience in their use.
• Demonstrate excellent levels of written and verbal communication, with the ability to explain complicated issues fluently and persuasively.
• Demonstrate a good ability to deliver at pace in complex environments.
• Demonstrable experience of using a range of communications and engagement approaches and channels such as digital platforms, in‑person event and written publications.
• Proven track record of shaping and delivering organisation‑wide engagement through business analysis and/or research programmes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Surrey and Borders Partnership NHS Foundation Trust

Trust HQ
18 Mole Business Park Unit
Leatherhead
KT22 7AD

Website: https://www.sabp.nhs.uk/working-for-us