Digital Engagement Specialist – Delivery

Oxfordshire Bus Enhanced Partnership; Oxford; Hybrid; GBP 43,000 - 47,000; Full time

Benefits offered by this job

Flexible working

Hybrid/Remote options

Job summary

Oxfordshire County Council is seeking a Digital Engagement Specialist – Delivery to design, curate and deliver engaging multi-channel learning paths for Technology products used by staff and councillors. You will help users understand systems and how to use them to improve services and outcomes across Oxfordshire’s communities.

You will work with product teams, analyze usage data, and support readiness for Local Government Review with a flexible, hybrid working model across county locations.

Qualifications

• Experience turning technology into practical learning that helps colleagues work more effectively.
• Ability to design multi-channel learning paths for diverse audiences.
• Familiarity with using usage data to measure impact and improve content.

Responsibilities

• Create and maintain engaging digital learning paths for council systems and tools.
• Deliver training and support remotely and in person to suit different learning styles.
• Collaborate with product teams to understand release roadmaps and embed new features.
• Use data, feedback and incident trends to continuously improve learning content.

Skills

Learning design

Digital adoption

Stakeholder engagement

Data insight

Job description

About Us

At Oxfordshire County Council, our people make a real difference to communities across Oxfordshire. We want them to have the skills and opportunities to learn, develop and build their careers.

This is a brilliant opportunity to make a visible difference across Oxfordshire County Council. You’ll be part of a team focused on helping people get more value from technology, improving digital confidence and supporting services as they prepare for future change.

A varied role where you can combine learning design, digital adoption, stakeholder engagement and data insight.

The chance to work with a wide range of services and influence how digital change lands across the organisation.

Flexible and agile working, with the ability to work from different locations across the county when needed.

A role that supports meaningful organisational readiness, including preparation for Local Government Review.

The post is not politically restricted. All employees have responsibilities for health and safety, including looking after themselves, colleagues and the people we work with.

About the Role

Are you passionate about helping people build confidence with digital tools? Do you enjoy turning new technology into clear, practical learning that helps colleagues do their best work? If so, this is an exciting opportunity to join Oxfordshire County Council as a Digital Engagement Specialist – Delivery.

In this role, you will design, curate and deliver engaging multi-channel learning paths for the Technology products used by council staff and councillors. You will help people understand not just how systems work, but how they can use them to improve services, work more efficiently and support better outcomes for Oxfordshire’s communities.

Within the role you will be:

• Creating and maintaining engaging digital learning paths for council systems and tools.


• Delivering training and support in ways that suit different learning styles, both remotely and in person.


• Working with product teams to understand release roadmaps and help embed new features and ways of working.


• Using usage data, service insight and feedback to measure impact and improve learning resources.


• Identifying opportunities to improve digital literacy and confidence across the organisation.


• A key part of the role will be supporting Oxfordshire County Council’s preparation for Local Government Review (LGR), helping colleagues build the digital confidence, capability and readiness needed to respond positively to future organisational change.

You will work closely with Technology product teams to understand upcoming releases, shape digital adoption activity and ensure learning resources stay fresh, accessible and relevant. You will also use data, feedback, incident trends and problem information to continuously improve learning content and identify where extra support will make the biggest difference.

About you

We’re looking for someone who combines curiosity, creativity and practical delivery. You’ll be confident working with colleagues at all levels, able to explain technology clearly and motivated by helping people feel more capable and confident in their work.

• An understanding of learning styles, digital adoption and engagement, and how to work with people to build confidence with new tools.


• Strong communication and interpersonal skills, with the ability to work collaboratively and supportively in a range of environments.


• Good organisational skills showing reliability and attention to detail.


• The ability to interpret usage data and turn insight into practical improvements.


• Experience delivering training, facilitation or learning support; using a range of approaches such as face to face training, remote and online sessions, e-learning and communities of practice.


• A proactive approach to identifying digital skills gaps and improving learning resources.


• Experience of working in a political or local government environment would be helpful, but is not essential.

Rewards and benefits

Grade 11 | Intermediate / Officer (Tier 7)

£43,150.00 to £46,579.00

Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.

Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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Contact

If you encounter any issues with the application system, please contact: [e-mail].