Digital Engagement Specialist

Foundever; Kingston; On-site; GBP 35,000; Full time

Job summary

A global CX leader in Kingston is seeking a Digital Engagement Specialist to engage QuickBooks customers on social media and elevate brand presence. This role requires a strong understanding of social media platforms, analytical skills, and the ability to collaborate with diverse teams. The ideal candidate will be customer-focused, with excellent communication skills and a knack for creating engaging content. This permanent full-time position offers a salary of £35,000 per annum.

Qualifications

• Understanding social media platforms and engaging users effectively.
• Empathy for small businesses and customer-obsessed mindset.
• Ability to create engaging community content.

Responsibilities

• Engage customers on social media, building relationships.
• Collaborate with teams to manage brand reputation.
• Analyze performance metrics and optimize engagement strategies.

Skills

Strong understanding of social media platforms

Customer-obsessed mindset

Ability to represent QuickBooks brand

Content creation skills

Collaboration and adaptability

Excellent written and verbal communication

Analytical mindset

Cultural and emotional intelligence

Job description

Digital Engagement Specialist

Location: Kingston, UK (KT2 6LZ). Contract: Permanent full‑time, 37.5 hours per week. Salary: £35,000 per annum, paid monthly.

What Will I Be Doing?

Proactively engage QuickBooks customers on social media, resolving challenges and elevating the QuickBooks brand presence across all platforms.

Primary Responsibilities

• Engage customers on social media, building relationships and addressing questions.
• Collaborate with Customer Care, PR, Marketing, and Product teams to manage brand reputation and execute engagement strategies.
• Protect and promote the QuickBooks brand consistently across all digital platforms.
• Proactively research and resolve customer issues independently.
• Create engaging content that fosters community interaction and action.
• Analyze performance metrics, capture insights, and optimize engagement strategies.
• Maintain accurate case records and comply with company policies and ethics.
• Demonstrate empathy and emotional intelligence to build trust with diverse audiences.

Qualifications & Skills

• Strong understanding of social media platforms and how to engage users effectively.
• Customer‑obsessed mindset with empathy for small businesses.
• Ability to represent and advocate for the QuickBooks brand consistently.
• Content creation skills and comfort sharing engaging community content.
• Collaboration and adaptability – cross‑functional work with Care, Marketing, PR, and Product teams.
• Excellent written and verbal communication, tailoring messaging to diverse audiences.
• Analytical mindset, using data to improve engagement and performance.
• Cultural and emotional intelligence, sensitive to global and cultural differences.

Why Join Foundever®

Foundever® is a global CX leader supporting over 150,000 associates worldwide and enabling clients to deliver seamless experiences to customers.

Apply Now

To apply, visit our career portal – we look forward to reviewing your application.

Equal Opportunity Statement

Foundever® is an equal opportunity and Disability Confident employer. We value diversity and are committed to creating an inclusive workplace. Recruitment and employment decisions are based on merit and business needs.