Digital Engagement Manager - Internal Communications

DWP Digital; Leeds; Hybrid; GBP 38,000 - 51,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Great work-life balance

Civil service pension

Job summary

DWP Digital is hiring a Digital Engagement Manager to shape communications and deliver engagement campaigns across DTG, serving millions of customers. You’ll turn complex information into accessible content across intranets, newsletters, emails, and videos, using insights to continuously improve outcomes.

Location-based in UK hubs with hybrid working; a strong emphasis on accessibility, best practice, and professional development.

Qualifications

• Experience planning, leading, delivering and evaluating complex communications campaigns across teams and stakeholders.
• Proven ability to produce clear, accessible and engaging written content.
• Experience using feedback, data and user insight to inform decisions and improve outcomes.
• Proficient with Microsoft 365 tools (Teams, SharePoint, Planner) to support collaboration and delivery.
• Committed to ongoing professional development and sharing best practice.

Responsibilities

• Shape compelling communications and identify impactful stories.
• Deliver engagement campaigns connecting people with the organisation's vision.
• Work with stakeholders to turn complex information into accessible content.
• Champion accessibility and continuous improvement in internal communications.

Skills

Campaign planning

Stakeholder collaboration

Clear writing

Data-driven decisions

Digital tools proficiency

Tools

Microsoft Teams

SharePoint

Planner

Job description

DWP Digital is hiring a Digital Engagement Manager to shape communications and deliver engagement campaigns across DTG, serving millions of customers. You’ll turn complex information into accessible content across intranets, newsletters, emails, and videos, using insights to continuously improve outcomes.

Location-based in UK hubs with hybrid working; a strong emphasis on accessibility, best practice, and professional development.