Digital Enablement Lead

DS Smith; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A marketing solutions company is seeking a Digital Enablement Lead to drive the strategic use of technology and data, enhancing efficiency and customer engagement. This role involves leading a cross-functional team and implementing digital solutions to optimize processes. Ideal candidates will possess strong leadership skills, a strategic vision, and an innovative mindset, along with a relevant degree. The position offers a competitive salary and various benefits, and is based in Westminster, England.

Benefits

Competitive salary

Pension scheme & Life insurance

Share Save scheme

Income Protection

25 days holiday plus Bank Holidays

Employee Assistance Programme

Virtual GP and free Flu vaccine

Cycle to Work and shopping discounts

Qualifications

• Strong strategic vision to translate business needs into digital solutions.
• Proven leadership managing cross‑functional digital or technology teams.
• Highly analytical, able to interpret data into actionable insights.
• Innovative mindset passionate about emerging technologies.
• Excellent communication and engagement skills.
• Customer-focused understanding of digital solutions.
• Experience in leading change and embedding new work methods.
• Solid understanding of data governance and architecture.
• Experience in delivering digital transformation in complex environments.
• Knowledge of various business systems.

Responsibilities

• Lead the digital enablement strategy aligning with business objectives.
• Manage and develop a high-performing team.
• Champion adoption of new technologies and ensure their value.
• Drive data-led decision making and enhance data governance.
• Identify opportunities to optimize processes for efficiency.
• Enhance customer experience through digital tools.
• Engage stakeholders for successful delivery of digital initiatives.
• Lead change initiatives facilitating user adoption.
• Define and monitor KPIs for digital initiatives' impact.
• Represent Technology function in strategic planning.

Skills

Strategic vision

Leadership capability

Analytical skills

Communication skills

Stakeholder engagement

Customer-focused approach

Change management

Data governance understanding

Education

Degree in Information Systems, Business, or Data Science

Project management certification (PRINCE2, Agile)

Tools

ERP systems

CRM systems

Data platforms

Job description

TMS (Total Marketing Support) are a subsidiary company of DS Smith. TMS provide Point of Sale Marketing solutions for leading brands as well as specialised packaging solutions. TMS are on an exciting digital transformation journey. We are looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross‑functional team and plays a key part in shaping the future digital landscape of TMS.

Responsibilities

• Lead the digital enablement strategy, ensuring alignment with TMS business objectives and the wider DS Smith technology roadmap.
• Manage and develop a high‑performing team consisting of a Business Analyst, Systems Analyst, and Continual Improvement Manager.
• Champion the adoption and integration of new technologies, ensuring they add value and align with existing systems and processes.
• Drive data‑led decision making, working closely with the Data Manager to enhance data governance, architecture, and literacy across the business.
• Identify and implement opportunities to optimise processes and improve business efficiency.
• Enhance customer experience through the effective use of digital tools and solutions.
• Engage stakeholders across TMS and DS Smith Group to ensure successful delivery of digital initiatives.
• Lead change initiatives, ensuring effective communication and user adoption of new technologies or processes.
• Define and monitor KPIs to measure the impact and performance of digital initiatives.
• Represent the Technology function in cross‑functional strategic planning, supporting the Head of Technology in shaping TMS's digital future.
• Full line management for a Business Analyst, Systems Analyst, and Continual Improvement Manager.
• Occasional travel to other TMS sites and DS Smith Group offices may be required.

Qualifications

• Strong strategic vision with the ability to translate business needs into effective digital solutions.
• Proven leadership capability with experience managing cross‑functional digital or technology teams.
• Highly analytical with the ability to interpret data and turn insights into action.
• Innovative mindset with a passion for exploring and applying emerging technologies.
• Excellent communication and stakeholder engagement skills.
• Customer‑focused approach, with an understanding of how digital solutions enhance user and customer experience.
• Skilled in leading change and embedding new ways of working.
• Solid understanding of data governance, architecture, and analytics.
• Experience delivering digital transformation initiatives within complex or multinational environments.
• Knowledge of business systems such as ERP, CRM, and data platforms.
• Degree in a relevant field (Information Systems, Business, Data Science) and/or project management certification (e.g., PRINCE2, Agile) is desirable.

Benefits

• Competitive salary.
• Pension scheme & Life insurance.
• Share Save scheme.
• Income Protection.
• 25 days holiday plus Bank Holidays.
• Employee Assistance Programme.
• Virtual GP, Occupational Health & free Flu vaccine.
• Cycle to Work and shopping discounts.

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.