Digital Education Leader- MRI

GE HEALTHCARE; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading medical technology company in the United Kingdom is seeking an MRI Digital Education Leader to drive remote education for MRI users. This role focuses on delivering training, troubleshooting, and support, acting as a liaison between customers and internal teams. Ideal candidates will have expertise as a Radiographer and experience in digital education and customer support. This position offers the potential for significant travel and involvement in industry events.

Benefits

Total rewards and benefits package

Career opportunities in a supportive culture

Qualifications

• Proven experience in customer support or clinical training.
• Willingness to travel extensively for events and training.

Responsibilities

• Deliver training sessions for radiologists and clinical users.
• Provide real-time support using remote tools.
• Coordinate and prepare customers for onsite training sessions.
• Create engaging training materials and presentations.
• Represent the company at industry events.
• Support cross-functional teams with educational insights.

Skills

Radiographer with MRI expertise

Digital education experience

Strong communication skills

Proficiency with remote support tools

Ability to manage multiple customer interactions

Education

Qualified as Radiographer

Tools

Virtual training platforms

Job description

Job Description Summary

We are seeking a dynamic and customer-focused MRI Digital Education Leader to drive excellence in remote education and support for our MRI users. This role is pivotal in delivering high-quality training, troubleshooting, and live support to radiologists and clinical staff using remote tools. You will act as the primary liaison between customers and internal teams, ensuring seamless communication and resolution of technical issues.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

• Remote Support & Training
  • Deliver AW training sessions for radiologists and clinical users.
  • Provide real-time support using remote tools for scanning assistance and troubleshooting.
  • Prepare and conduct virtual classrooms and webinars on product usage and best practices.
• Customer Engagement
  • Serve as the main point of contact for customers regarding educational support.
  • Coordinate and prepare customers for onsite training sessions.
  • Follow up on training outcomes and gather feedback for continuous improvement.
• Collaboration & Issue Resolution
  • Work closely with the engineering and product teams to keep improving our MRI products.
  • Identify recurring issues and contribute to the development of preventive measures.
• Content Development & Delivery
  • Create engaging training materials, presentations, and digital content.
  • Deliver classroom sessions both virtually and onsite.
• Thought Leadership & Events
  • Represent the company at congresses, trade shows, and industry events.
  • Showcase remote education tools and offerings to potential and existing customers.
  • Collaborate with Key Opinion Leaders (KOLs) to host local webinars on trending topics.
• Internal Knowledge Sharing
  • Attend internal trainings and disseminate knowledge to colleagues.
  • Support cross-functional teams with educational insights and updates.

Qualifications

• Qualified as Radiographer with MRI expertise
• Proven experience in digital education, customer support, or clinical training
• Strong communication and presentation skills
• Proficiency with remote support tools and virtual training platforms
• Ability to work independently and manage multiple customer interactions
• Willingness to travel extensively for events and onsite training

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Relocation Assistance Provided: No