Digital Development Programme - Associate Service Manager

Home Office; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A major government organisation in Manchester is seeking an Associate Service Manager to enhance service delivery and stakeholder collaboration within their IT operations. The successful candidate will leverage their Service Management expertise to ensure top-tier service from numerous suppliers while driving continuous improvement initiatives. If you excel at problem-solving and stakeholder relations, this role could be your next career step.

Qualifications

• Knowledge and experience of Service Management
• Results-driven and methodological approach
• Ability to communicate with both technical and non-technical stakeholders

Responsibilities

• Ensure highest level of service from Enterprise Services teams.
• Support Senior Service Managers in managing supplier performance.
• Collaborate with stakeholders to ensure alignment on service delivery.
• Identify initiatives for continuous improvement.

Job description

Overview

As an Associate Service Manager, you will liaise with internal and third-party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology. By using your knowledge and experience of Service Management, as well as being results-driven and methodological, you will effectively influence change within one of the largest government organisations. You will interface with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues to assure the delivery of the service/s you and your team are responsible for. You will work closely with technical teams to ensure the quality of the service being delivered meets the business needs. You will participate in and support collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice. This post is being offered on a Fixed Term Appointment (FTA) basis in order to complete a finite piece of work.

Responsibilities

• Ensuring the customer receives the highest level of service from the Enterprise Services teams and managed suppliers.
• Working with internal and external stakeholders and supporting Senior Service Managers in managing internal and external supplier performance in the interest of the customer.
• Communicating and collaborating with non-technical and technical stakeholders, third party and internal suppliers across government teams to ensure alignment.
• Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery.
• Identifying initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
• Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
• Identifying and escalating service risks so that they are managed appropriately.

Travel may be required on an ad hoc basis, depending on business needs. This could involve overnight stays, for which sufficient notice will be provided. Any associated costs will be reimbursed in line with Home Office policy.

Disability Confident

About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports. Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property. Are you passionate about technology, driven by curiosity, and eager to learn? Do you excel at problem-solving, adapt easily to change, and enjoy building strong stakeholder relations? Then our scheme could be the perfect next step in your career, as Home Office Digital is seeking to strengthen its early talent pipeline.