Digital Delivery Lead

Pret A Manger; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Gold Card

33 days annual leave

Private medical cover

Pension contribution matching

Life assurance

Sabbatical

Flexible Benefits Platform

Job summary

Pret A Manger is seeking a Digital Delivery Lead at its London Victoria Support Centre. You will lead in-house software engineers, drive delivery, and ensure quality across development, testing, deployment and production support.

The role is hybrid, with a strong emphasis on shaping digital experiences and evolving our technology stack. You will work with Product Owners to translate business needs into delivery plans, manage cross-functional stakeholders, and help fix issues while addressing

Qualifications

• Experience leading in-house technology teams delivering high-quality software.
• Proven ability to deliver value using agile methodologies.
• Ability to translate business requirements into realistic delivery plans and roadmaps.
• Experience managing third-party SaaS relationships and budgets.

Responsibilities

• Iteratively deliver software using agile methodology with just enough process.
• Coach and guide a high-performing, multi-disciplinary team.
• Ensure quality, performance, security, and operability of digital systems.
• Collaborate with Product Owners to align delivery with the roadmap and capacity.
• Foster a culture of quality and continuous improvement; communicate business value.

Skills

Agile delivery

Team leadership

Stakeholder management

Software delivery oversight

Job description

Digital Delivery Lead

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.

We Believe in Growing Good Things

Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.

What we’re looking for

We’re looking for passionate team players to bring joy to our customers every day. As a Digital Delivery Lead you’ll be an optimistic and positive force for your team and will thrive on helping to develop careers and foster lasting relationships. When you see something broken, you help fix it. Your knowledge and facilitation skills will be relied upon to ensure the software meets the business’ needs. You will understand the importance of repaying technical debt through refactoring and appreciate the trade-offs between tech debt and business focused tasks. You will be confident in challenging business requests to ensure you are continuously delivering the best possible outcome.

You and your team of in house software engineers will be responsible for all aspects of quality and delivery including development, testing, deployment and production support. You will understand and be passionate about developing and evolving our digital experiences.

Key responsibilities

• Iteratively deliver software using agile methodology ensuring just enough process, avoiding surprises
• Support, guide and coach a high performing, multi-disciplinary, self-organising team
• Ensure everything is built to the highest appropriate level of quality with performance, maintainability, security, operability and resilience in mind
• Work with Product Owners and your team to translate business requirements into realistic delivery plans, matching the deliverables of the roadmap and what needs to be achieved against the capacity and capability of the engineering team
• Embed a culture of quality and continuous improvement, ensuring customer needs are met and expectations exceeded
• Ensure that your team understand the business reasons and value underpinning the work that they do
• Manage third party SaaS supplier relationships including budget management
• Measure and analyse team performance, and work to improve both the team’s and individuals’ performance and development
• Work closely with the recruitment team to attract, hire, on-board & retain talented team members

Experience and Skills required

• Led, coached and mentored in house technology teams who deliver high-quality software
• Iteratively delivered value using agile methodologies
• Built roadmaps, release plans and provided estimates to a broad range of stakeholders
• Effectively manage team dependencies when working with other teams.
• Balance business needs for new features with the need to maintain/support existing systems and reduce technical debt

About you

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for food and exceptional customer service.
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.

We offer

• Competitive Salary + Bonus
• Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).

A few more perks

• You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
• Free private medical cover, with the option to add family or partner at an additional cost
• 4% of your pension contribution matched by Pret,rises to 5% after 5 years
• Life assurance at 3x annual salary
• Loyalty award for 5, 10, 15, 20 years’ service
• Flexible Benefits Platform packed with lifestyle discounts
• Season ticket loans
• Healthcare cash plan
• Financial wellbeing provisions
• Free mortgage services
• Sabbatical after 3 years
• Opportunities to support our charity, The Pret Foundation

We also offer

• Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
• Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
• Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
• Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

The interview journey

Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30-minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one-hour, in-person interview with the hiring manager at our Head Office in London Victoria.

Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.

Before you apply

This role is based at Pret’s Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office.

We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.

Deadline to apply for this role: 21.09.2026